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Customer Service

Express Pros
Hanover, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Express Employment Professionals has a fantastic opportunity available for a Customer Service Representative.

Benefits of partnering with Express Employment Professionals

Meet with our team and make the placement process easy! We get you into your position quickly and ensure that the job is a good fit for you. If you are looking for a Customer Service Representative position, we are the right people to get you into a role that you love. Make your job hunt simple by applying today to start a conversation with our team. We are eager to get you into the RIGHT role for YOU.

Customer Service Representative Responsibilities:

  • Manage inbound customer communications
  • Answer incoming calls and emails to address customer questions and requests
  • Consult on customer success
  • Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge
  • Act as a product expert to ensure information given to customers is accurate and strategic
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • A high school diploma or equivalent is required
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills

About Express Employment Professionals

Express Employment Professionals is a leading staffing provider. Our goal is to help as many people as possible find good jobs by helping our clients find good people. We are locally owned and are involved in a wide variety of causes and organizations to strengthen our beautiful community. We have placed many community members into customer service roles that they enjoy!

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Express Pros

Address

Hanover, PA
17331 USA

Industry

Business

View all jobs at Express Pros