Express Employment Professionals is hiring for a company in the Hanover Industrial Park
We are looking for exceptional people to join our Customer Service team and begin an exciting and fast-paced career. This is the perfect time to join Express Employment Professionals
About the role
What being a Customer Service Representative involves:
Whether arranging a delivery, helping with a product query or dealing with a complaint, our Customer Service Advisers are responsible for creating award winning positive experiences.
Bright, friendly and attentive our brilliant teams are focused on doing the best by our customers. They’re the ones with the first-class communication skills, and they do it professionally and efficiently, every time.
If you’re resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.
Being part of a new team, you’ll be dealing with a wide variety of queries which means no two days will ever be the same – you could be helping a customer, supporting a member of our showroom team or speaking to one of our delivery drivers! Whatever your role, training and your natural enthusiasm will allow you to take ownership of your role by doing what you do best – connecting with people and understanding their needs.
Skills and qualities you need:
§ Helpfulness and a customer-first attitude
§ The passion to take ownership and stick with an issue until it is resolved
§ The ability to communicate persuasively
§ Sharp thinking and an eye for detail
§ Drive and enthusiasm for meeting targets and deadlines
§ Proven ability to thrive in a fast-moving environment
§ PC literacy including Microsoft office
§ We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
§ You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
§ Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service.
§ Must be able to work weekends
Temp to hire
Being a part of a fast-growing business with opportunities to advance your career