Consumer Relations Specialist-Temp
Express is looking for a Consumer Relations Specialist to start immediately with a company in Bridgewater, NJ.
This is a temp opportunity expected to go until 03/2020.
Hours: Monday-Friday 8AM-5PM
Pay Rate: $16-$18 per hour
Benefits of working with Express:
- Medical benefits including Dental & Vision Plan
- Safety incentives
- Direct Deposit/ Pay Card
- Referral Bonuses
·Responsible for accurately communicating daily with consumers, providing excellent customer service and follow-up via phone, e-mail, Live Chat and social media channels (including, but not limited to, Facebook, Twitter, Instagram,).
·Respond to consumer communication in a courteous, personable, knowledgeable and professional manner. Resolve concerns by providing accurate product information in a timely manner.
·Diplomatically and effectively respond to high priority consumer inquiries and complaints which may include; severe ingredient allergies or sensitivities, general product and packaging feedback.
·Ensure that all relevant complaints have quality assurance logs submitted in a timely fashion. Keep abreast of product and production practices through internal documents and website help center.
·Record basic call content for reporting purposes.
·Meet or exceed service level expectations for call quality, accuracy and timeliness.
·Maintain and ensure accuracy of databases supporting the website (i.e. product locator, product reviews, etc.).
·Perform digital and consumer relations duties and administrative functions as needed (i.e. coupon distribution, contest fulfilment, and other duties related to digital & social media)
What We Look for in a Consumer Relations Specialist:
·Excellent verbal and written communication skills
·Strong empathy and interpersonal skills
·Some experience with social media
·Strong computer skills
·Customer Service experience