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Logistics Customer Care Representative

Express Employment Professionals Cleveland, OH
  • Expired: over a month ago. Applications are no longer accepted.

Shift Time: 10AM-7PM Monday – Friday

Pay Rate: $13.00/hour

Location: Cleveland, OH

Express Employment Professionals in Lakewood, OH is seeking a full-time Logistics Customer Care Rep for Cleveland, OH.

Job Duties:

  • Answer all customer and driver calls in a timely fashion
  • Use dispatch software
  • Assign transports to drivers based on availability, logistics, and previously scheduled transports
  • Work with internal personnel, partners, and contractors
  • Manage timely input, dispatch, pick up, and delivery of every order
  • Focus on the client’s needs and service
  • Troubleshoot all shipment/ client problems, resolve, document and report all service failures
  • Complete all submission forms for process in a timely manner

Qualities Required:

  • Excellent listening & communicating skills
  • Strong attention to detail
  • Coachable and trainable
  • Punctual/ Timely
  • Meticulous
  • Reliable / Great Work Ethic

Skills Required:

  • High school diploma – Some college preferred
  • 2+ years trucking industry experience in brokerage, sales/service or dispatching
  • Excellent PC & MS Office skills
  • Type 35+ WPM
  • Multi-task, prioritize, and time management
  • Strong problem-solving skills
  • Manage customer conflict while under pressure in a fast paced environment
  • Can work independently or in a team
  • Must be able to create synergy with the team

Express Employment Professionals

Why Work Here?

Awesome company with room to grow!

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services or support. Whether you are looking for a full time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions.


Cleveland, OH