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Help Desk Tier 1 (Government Contract)

Express Employment Professionals Gaithersburg, MD

  • Posted: over a month ago
  • $15 Hourly
  • Contractor
Job Description

Express Employment Professionals is a professional staffing company dedicated to helping local businesses find local people. Our client is located in Gaithersburg, MD and will be remote/WFH until further notice by the client. These are temporary/full time positions projected to run from October 27, 2021 to approximately targeted to end March 2022 (**could end sooner or later dependent on client and the amount of work available**). This position is a government contract/ full time opportunity. This government contract is with the Department of Education.

Successful Help Desk candidates will monitor and respond to incoming phone calls to support data collection activities. Agents may also be assigned to respond to voice mails, emails, and engage in live chat support.

Job Responsibilities:
- Answer incoming calls, solving or troubleshooting problems that relate to the technical support of hardware and data transmissions.
- Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems.
- Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions.
- Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues.

Minimum Qualifications:
- A High School Diploma or GED is required to apply
- Must be able to work 8 hour shifts, 40hours/week, 8 hours shifts; available to work Weekend & Night shifts (11AM-8PM)

- Must have 1-3 years customer service experience
- Must have a minimum of 1 years prior technical help desk experience
- Must have prior experience with remote sessions
- Professional attitude with strong verbal and written communication skills.

-This particular project requires U.S. Citizenship*****

-Willingness to undergo a Federal Background Check*****

About you:

  • Able to communicate technical documentation clearly to users who may be unfamiliar with computers or related systems.
  • Show aptitude with using browser-based software on a Windows 10 computer and basic familiarity with computer navigation on modern browsers including Google Chrome, Firefox, Edge and Internet Explorer.
  • Must submit to and pass a federal government background screening (eQIP)
  • Entry level CompTIA A+ IT Certification is a plus.
  • Entry level Microsoft MTA/MCP Certification is a plus.

Preferred:
- Associates Degree or higher

Pay: $15.00/ hour

Company Description
About us:
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, we're ready to help you take the next step in your career. Express Employment Professionals of Rockville, MD has helped strong applicants build their career since 1985. In 2015, our team put more than 3,000 associates to work in the greater Rockville, MD area. Globally, Express employs more than 500,000 people across more than 750 franchise locations worldwide

Express Employment Professionals

Why Work Here?
We know successful careers lead to successful lives, and we want the best for you!

About us: Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, we're ready to help you take the next step in your career. Express Employment Professionals of Rockville, MD has helped strong applicants build their career since 1985. In 2015, our team put more than 3,000 associates to work in the greater Rockville, MD area. Globally, Express employs more than 500,000 people across more than 750 franchise locations worldwide

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Address

Gaithersburg, MD
USA

Industry

Technology

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