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Customer Service Representative

Express Employment Professionals Hickory ,NC
  • Posted: 8 days ago
  • $11 to $12 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

If you are looking to get back into the workforce Express Employment is the place to be! We are seeking experienced, upbeat, and detail oriented candidates to join our workforce in the Hickory area! This position is Temp-Hire and full of career opportunities that you will not want to miss out on, if you meet the qualifications below please send in your resume and our recruiting specialist will contact you shortly!

Key Responsibilities:

  • Maintain Customer records in the Account Creation and Edit (ACE) System.
  • Receiving calls and logging concerns into the system.
  • Two week training course on-site, then working remotely for the unforeseeable future.
  • Working with Microsoft office, multi-line phone system, and multiple computer systems.

Requirements:

  • BILINGUAL IN SPANISH PREFERRED
  • Must be able to work an 8 hour day and be able to work a flexible schedule.
  • Must have excellent communication skills, phone etiquette, and computer skills.
  • VOIP phone system experience is a plus
  • High level of retention of details and variables related to systems, products, policies and procedures.
  • Previous call center experience strongly preferred, but customer service experience is required
  • Must be able to sit for an extended period of time.
  • Must be able to handle stressful job situations, ability to overcome objections.
  • Internet and a quiet place to work after the on site training session.

***These roles will be in an on site training class for 2 weeks beginning June 1st, following that period you will be working from home until the unforeseeable future. MUST HAVE A QUIET PLACE TO WORK AS WELL AS INTERNET CONNECTION***

Company Description
Express Employment is a full service Staffing Agency with over 800 office`s world wide finding employment for over a million people annually! We employ people to work short-term and long-term assignments for a variety of companies.
Evaluation hire, Job Jackpot, Insurance benefits, Competitive salary, no fees involved for you!

Express Employment Professionals

Express Employment is a full service Staffing Agency with over 800 office`s world wide finding employment for over a million people annually! We employ people to work short-term and long-term assignments for a variety of companies. Evaluation hire, Job Jackpot, Insurance benefits, Competitive salary, no fees involved for you!

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