We are looking for a Client Support Representative to perform a variety of customer support needs and clerical tasks for a company in Fort Worth.
Hours: Monday- Friday 8-5
· Heavy customer/carrier interaction & communication daily via phone and email
· Provide carrier compliance and root cause analysis
· Route and tender shipments
· Support and maintain standard customer and operational reporting
· Maintain high level of customer service to both internal and external customers
· Resolve and track customer complaints and issues
· Enter shipment/load information from customers into tracking system
· Perform other related duties as assigned by Management
· Monitor loads for exception and manage exceptions to closure
· Associates or Bachelor's preferred; working towards degree
· 2+ years in an office/customer support setting
· Strong verbal and written communication skills
· Intermediate Excel skills
· Strong typing/data entry skills
Express Employment Professionals is a staffing development agency assisting businesses in attracting and developing top talent. Since opening in 1995, we have employed over 30,000 people in the Tarrant county area. Express can help you find a job that is the perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you are looking for a full-time position, part-time work, or a more flexible schedule, Express has a wide range of jobs available including Administrative, Light Industrial, Skilled Trades, and Professional positions through evaluation-hire, contract, and direct hire opportunities. Let us help you today! Express has been helping people find work for the last 35 years and we have over 800 offices.
Express offers a competitive benefits package for evaluation-hire and contract positions including: Health Insurance, Holiday Pay, 401(k), referral bonus and direct deposits.
For a complete listing of all open positions, visit our website at:https://www.expresspros.com/ftworthtx/job-openings.aspx