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Call Center (Chat)

Express Employment Professionals Santa Clarita, CA
  • Expired: 10 days ago. Applications are no longer accepted.

We are seeking a Customer Service Representative with print background to join our team! You will be responsible for helping customers by providing product and service information.

Starting Pay: $15hr

  • Must have 2-3 years of call center experience to include:

    • Mandatory headset/sitting the majority of your shift

    • Must have print experience

    • Taking high volume calls and ability to maintain low abandonment rate

    • Ability to execute a customer service strategy (ie. Product vs service)

    • Receiving in-bound calls in a measured ASA (Average Speed of Answer)

    • Able to address, handle and diffuse difficult call types

  • Must be able to handle complex request w/ patience and professionalism

  • Prior Call Center experience(in a fast paced call center environment)

  • Must be detailed oriented and maintain a positive attitude

  • Must be willing to train at our Glendale location as well

  • Exercise and adapt “First Call Resolution” for every call.

  • Must be Bi-Lingual English/Spanish

  • Qualifications:

  • High School Diploma

  • Must have 2-3 years customer service experience

  • Must be able to resolve customer concerns in a quality oriented way to produce a positive outcome

  • Must be able to handle complex request w/patience and professionalism

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills, 40WPM

    The position is Temp to Hire, when hired full time you will get benefits (Medical, Dental & Vision)

Apply online at www.expresspros.com/SantaClaritaCA or call 661-775-2570

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws. Including the City of Los Angeles' Fair Chance Initiative for hiring Ordinance.

Express Employment Professionals

Why Work Here?

Great opportunity for growth, Great Benefits,

Address

28111 Avenue Stanford Santa Clarita, CA 91355
Santa Clarita, CA
USA

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