Skip to Main Content
← Back to Jobs

Donor Services Representative

Express Employment Professionals San Jose, CA
  • Posted: over a month ago
  • $17 to $18 Hourly
  • Other
  • Benefits: Vision, Medical, Life Insurance, Dental

Duties/Responsibilities:


1. Accept donations:
a. Count and verify monetary donations
b. Record all donor information accurately and write dock receipts
c. Notify appropriate fundraisers of donor's arrival on site
2. Self Service Pickups:
a. Organize binder with Self Service work orders
b. Greet donors and answer any drive related questions
c. Retrieve Self Service orders from warehouse and obtain donor's signatures
d. Close all completed self-service work orders
3. Provide Enrollment processing report-enter, edit and confirm enrollments into database
4. Primary Representative for 50-60 incoming calls daily
a. Assist donors with questions regarding donor enrollments, gifts and totals, deliveries and pickups, and general information
b. Troubleshoot problems with donations (online credit card errors, missing gifts)
c. Navigate callers through the website to obtain desired information
d. Forward calls to the appropriate staff member if unable to answer question
e. Notify appropriate fundraisers of any issues that may be of interest or concern
5. Data Entry Representative for enrollments
a. Enter, edit and confirm 8-12 enrollments into database
b. Create work orders for drivers as needed (15-20 daily)

Skills & Experience:

Need a warm & confident phone screening. Establish and maintain great rapport with donors and development team members
Customer Service experience
Excellent written and verbal communication skills
Extreme attention to detail in a distracting work environment
Accurate data entry

Raiser's Edge experience a plus!

Express Employment Professionals

Why Work Here?

Great opportunity to work with a Non-Profit Organization!

When we make professional connections, we’re evaluating more than just qualifications. We look at leadership skills, personal strengths and experience to make the best fit for the company team. Each Express office is locally owned and operated, but has access to international resources. When you choose Express, you're building a relationship with a team of business professionals who live and work in your community, but also have access to an international network that allows us to provide tools, opportunities, and other HR solutions most of our competitors can't match.

Address

1798 Technology Drive San Jose, CA 95110
San Jose, CA
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.