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Customer Support Specialist

Express Employment Professionals of Johnston County - Clayton, NC Clayton, NC
  • Expired: over a month ago. Applications are no longer accepted.

Express is seeking a Customer Support Specialist to join our team! You will be responsible for helping company stores and trucks by providing product and service information and resolving technical issues.


Responsibilities:

  • Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
  • Handle company inquiries and concerns
  • Work with fleet on assigned loads
  • Report on pick up and delivery times
  • Report on BOL
  • Answer and process driver load messages through satellite communications and plan
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Proficient communication (written and verbal), listening, and interpersonal problem solving skills
  • Knowledge of dedicated transportation operations
  • High attention to detail, strong planning, and organization skills
  • Understands driver logs and hours of service
  • Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
  • Ability to function in a high-stress environment

EXPERIENCE and/or EDUCATION:

  • Distribution experience preferred.
  • Quality check or audit experience preferred.
  • Warehouse management system applications experience preferred.

WORKING CONDITIONS:

  • Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
  • One to two years customer service experience preferred
  • One to two years onsite driver dispatch experience preferred
  • One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Express Employment Professionals of Johnston County - Clayton, NC

Why Work Here?

Our goal is to help as many people as possible find good jobs by helping as many clients as possible find good people.

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express Employment Professionals of Johnston County - Clayton, North Carolina provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Express offers a competitive benefits package for evaluation-hire and contract positions including: Medical, Dental, Vision, 401(k), Short-Term Disability, Life, Prescription Drug Reimbursement, and Scholarships.

Address

Clayton, NC
Clayton, NC
USA

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