-Schedule appointments with homeowners and perform onsite home inspections within the one year warranty
-Evaluate warranty request and determine needs with the utmost professionalism
-Perform minor home repairs, adjustments, and modifications
-Communicate and coordinate work orders with Trade Partners and/or manufacturers
-Daily tasks include quality control inspections, warranty claim assessments, defect causes, & construction troubleshooting
-Verify completion of Trade Partner workmanship and accurately documents completion
-A natural capacity to display empathy while providing superior customer service on the phone, in person and via email Assist Homeowner Care Team with scheduling,
-Trade base warranty follow-up, data-entry, filing & product/warranty research Respond to phone calls & emails for warranty customer care
-Organize homeowner paperwork & one year warranty files
-Follow up on one year warranty meetings Manage, Follow up and track trade partner “open tickets” and coordinate scheduling
-Attend global and regional meetings Other duties as assigned
- Bachelor’s Degree or equivalent years of related experience
- 4+ years of customer service experience required
- 2+ years of construction field experience preferred
-Warranty experience preferred General knowledge of the residential building industry and the ability to use general building tools and equipment
-Intermediate/Advanced knowledge of Microsoft Suite Products (Outlook, Word, Excel)
-Ability to work independently and in a team environment Excellent communication and organizational skills
-Ability to take direction, meet time-lines and work on a multitude of projects at one time
-Adaptable to fast paced work environment
-Must possess a valid drivers license
-Ability to work extended hours as needed
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Need more information about this job?
Contact our Staffing Consultants at 503-624-2001, or by email at Jobs.TigardOR@expresspros.com.
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, and Oregon we’re ready to help you take the next step in your career.