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Home Warranty Specialist/ Customer Service- $21-24/HR DOE- Portland

Express Employment Professionals - Tigard, OR Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.

Job Duties:

-Schedule appointments with homeowners and perform onsite home inspections within the one year warranty

-Evaluate warranty request and determine needs with the utmost professionalism

-Perform minor home repairs, adjustments, and modifications

-Communicate and coordinate work orders with Trade Partners and/or manufacturers

-Daily tasks include quality control inspections, warranty claim assessments, defect causes, & construction troubleshooting

-Verify completion of Trade Partner workmanship and accurately documents completion

-A natural capacity to display empathy while providing superior customer service on the phone, in person and via email Assist Homeowner Care Team with scheduling,

-Trade base warranty follow-up, data-entry, filing & product/warranty research Respond to phone calls & emails for warranty customer care

-Organize homeowner paperwork & one year warranty files

-Follow up on one year warranty meetings Manage, Follow up and track trade partner “open tickets” and coordinate scheduling

-Attend global and regional meetings Other duties as assigned


- Bachelor’s Degree or equivalent years of related experience

- 4+ years of customer service experience required

- 2+ years of construction field experience preferred

-Warranty experience preferred General knowledge of the residential building industry and the ability to use general building tools and equipment

-Intermediate/Advanced knowledge of Microsoft Suite Products (Outlook, Word, Excel)

-Ability to work independently and in a team environment Excellent communication and organizational skills

-Ability to take direction, meet time-lines and work on a multitude of projects at one time

-Adaptable to fast paced work environment

-Must possess a valid drivers license

-Ability to work extended hours as needed

Benefits of working with Express:

Sick Leave
Medical benefits
Safety incentives

Apply online or at our office:

Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.

Take the first step toward your success. Apply online or Visit us today!

Need more information about this job?

Contact our Staffing Consultants at 503-624-2001, or by email at

About us:

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, and Oregon we’re ready to help you take the next step in your career.

Express Employment Professionals - Tigard, OR

Why Work Here?

Great benefits and room for growth

Here at Express, we work diligently to find the job that’s right for you. We will assess your skills, offer you interview and resume writing tips, and work with you to find a job that fits your needs and abilities. We work with over 300 different companies in the Beaverton/Tigard area and we want to help you get connected! To find out more, contact us today!


Portland, OR