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ATTENTION CALL CENTER REPS!

Express Employment Professionals - Dunwoody, GA Atlanta, GA
  • Expired: 9 days ago. Applications are no longer accepted.

ATTENTION CALL CENTER REPS!

Express Atlanta Perimeter is accepting candidates and resumes for dependable and organized Call Center Representatives! The ideal candidates possess a great deal of professionalism and mental stamina who will thrive while working at a successful company. This position is ideal for someone who has experience in a call center and sales.

Duties and Responsibilities:

  • Answer a high volume of incoming calls from customers in a fast pace setting, according to specified policies and procedures.
  • Initiate high volume of customer outreach/outbound calls in a fast pace setting, according to specified policies and procedures.
  • Respond to customer inquiries and questions both by telephone and email
  • Research required information using available resources
  • Troubleshoot problems and provide information on status of repairs
  • Accurately enter new customer information into system
  • Verify and update existing customer information
  • Identify and escalate priority issues
  • Make follow-up customer calls
  • Document call information according to standard operating procedures
  • Route calls as appropriate and per procedure
  • Complete all Leads in compliance with set guidelines
  • Work scheduled hours
  • Manage customer calls in such a manner as to maintain a high level of customer support and satisfaction exceeding every customer’s expectations.
  • Utilize strong oral and written communication skills
  • Ability to handle multiple tasks simultaneously.
  • Drive for “best in class” customer service.
  • Respects confidentiality of company sensitive information.
  • Perform other duties as assigned by management.

Education and Experience:

  • High School diploma or equivalent.
  • Sales experience
  • 1-2 years’ experience in a call center or customer service environment
  • Excellent working knowledge of customer service principles and practices
  • Proficiency in relevant computer applications
  • Good data entry and typing skills
  • Strong verbal and written communication skills
  • Problem analysis and problem solving
  • Excellent customer service skills
  • Listening skills
  • Organizational skills
  • Attention to details
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Self- motivation and initiative
  • Dependability

Express Employment Professionals - Dunwoody, GA

Address

Atlanta, GA
USA