Administrative Assistant Receptionist

Job Summary: The Branch Administrative Assistant will provide internal and external customer service and administrative support to sales, warehouse staff, and customers as needed. This position will play a key role in supporting the branch administrative and sales goals as well as providing excellent customer service.

Responsibilities/Duties:

•  Receive and screen incoming calls
•  Complete order entry process
•  Assist in the collection of COD orders
•  Send thank you and follow up letter per Sales Reps requests
•  Assist in scheduling deliveries with the DC Manager
•  Assist our customers with any products and accessory questions
•  Assist in the submittal of Account Adjustment and Pricing Request Forms
•  Organize front office and file all warehouse documents  Manage Office Supply ordering
•  Assist in the creation of flyers to promote products and special pricing as needed
•  Ordering and distribution of promotion materials via email or mailings as needed including swag, mailings, etc
•  Generate, follow up, and report on leads through internet search and other sales programs available
•  Qualify Leads by communicating with GC Awarded project, identify insulation Sub Contractor awarded the project, and identify material specification
•  Prepare Data Sheet for distribution to our contractors
•  Forward sales and customer information to Outside Sales Representatives
•  Track sales leads flow through the pipeline; work with sales team to ensure proper and timely follow up
•  Other duties as beneficial to IDI Leadership Competencies:
•  Leads Self o Communicates Effectively & Candidly o Drives for Results o Demonstrates Accountability o Takes Initiative o Collaborates

Qualifications/Skills:

•  Strong computer skills, proficiency using Microsoft Office tools, including Excel and PowerPoint as well as experience with Publisher
•  Experience with a, ERP’s, CRM program and/or lead generation program a plus
•  Detail oriented with the ability to prioritize and meet deadlines
•  Professional and comfortable talking on the phone
•  Able to work independently and report progress
•  Excellent written and verbal communication skills are a must
•  Building materials industry background a plus Education and/or Experience:
•  Associates degree in Business or related field preferred
•  1-3+ years' experience within a customer service field or equivalent work experience preferre