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CLIENT CARE SPECIALIST

Export-Import Bank of the United States Washington, DC
  • Posted: 21 days ago
  • Other
CLIENT CARE SPECIALIST
======================

#####

Export-Import Bank of the United States

##### Office of Small Business/Client Care Division

Overview
--------

- ##### Open & closing dates

08/23/2019 to 09/06/2019

- ##### Service

Competitive

- ##### Pay scale & grade

GS 9

- ##### Salary

$57,510 to $74,759 per year

- ##### Appointment type

Permanent

- ##### Work schedule

Full-Time

Location
--------

-

Washington, DC FEW vacancies

##### Relocation expenses reimbursed

No

##### Telework eligible

Yes as determined by agency policy

- Duties
------

### Summary

**Announcement may be used to fill similar positions within 60 days
of the closing date.**

This position is located in the Office of SVP, Small Business,
Client Care Division, under the direct supervision of the Director,
Minority and Women Owned Business & Multiplier Outreach.

About this agency

Learn more about this agency

### Responsibilities


**At the full performance level, duties include, but are not limited
to:**

- Receives and reviews Insurance (short and medium term), Working
Capital Guarantee (WCG) and Master Guarantee Agreement (MGA)
applications, as well as insurance policy approvals containing
new quotations, policies, policy assignments, approved renewals
and amendments for issuance. Enters all pertinent data into the
EXIM's Application Processing System (APS) and EXIM Online
System. Assembles and distributes copies of WCG and MGA
applications and attachments to the appropriate divisions of the
Bank.
- Receives and expedites regular and periodic updates of
information concerning the credit applications and their status
from Relationship Managers, brokers and applicants, and
processes this information in the appropriate system.
- Prepares products and materials and travels to trade shows and
seminars, both domestic and international. Sets up booths that
showcase EXIM's financing opportunities and supports Business
Development Specialist by providing exporters guidance on EXIM
programs.
- Conducts a review for accuracy and completeness of application
or insurance policy request ensuring that the appropriate
materials are included. Often verifies with applicants that
correct back-up materials such as financial statements, trade
references, the original application/signature, and credit
reports are located in the file. Reviews application documents
for authorized signatures. Verifies medium term transaction
calculations for accuracy and that correct certifications and
supporting documents are included with the applications and
notifies the Relationship Manager of any erroneous discoveries
or missing documentation. For policy assignment requests,
researches records to determine if an assignment is currently on
file or if a predetermination has been made to deny an
assignment request.
- Instructs and advises appropriate EXIM staff when
errors/omissions related to insurance policy documents occur on
and/or when changes/corrections must be made. Monitors and
tracks files that are returned to Relationship Managers for
corrections and/or final review.
- Selects from the database the appropriate format for each
policy, renewal, amendment and endorsement. Determines when
exceptions apply and specific aspects of requested coverage
require a special combination of policy related documents to
ensure proper coverage is endorsed to prevent unnecessary claims
or actions against EXIM Bank.
- Ensures applicant provides clear description of the U.S. goods
and services to be financed allowing the Engineering Division to
obtain correct Standard Industry Classification (SIC) and/or the
North American Industry Classification System (NAICS) code and
for the Policy Analysis Division to make a determination on
Economic Impact.
- On behalf of the Bank, contacts EXIM New Insurance customers to
welcome them to the Bank and assist them with understanding
their policy. Provide guidance on how to navigate the EXIM
Online System.
- Responsible for retrieving and distributing international and
domestic credit reports. This responsibility requires knowledge
of Dun & Bradstreet and other credit reporting interactive
software programs.
- Assists Business Development Specialists in providing guidance
to clients regarding credit standards, country limitations, etc.
from inception of a potential transaction until a
well-structured and complete application is submitted to the
Bank.
- On behalf of the Bank, contacts EXIM Insurance customers whose
policies are under-utilized to educate them on how to utilize
their policy. Make recommendations when necessary about other
government agencies that provide export assistance. Provide
guidance on how to navigate the EXIM Online System.
- Maintains a current and in depth knowledge of all programs,
structures, Bank policies, and market changes necessary to
fulfill the mission of the Small Business Division. Assists
higher-level specialists in preparing presentations for senior
management and advisory committee meetings on marketing
activities, and prepares senior management for congressional
testimony on issues relevant to business development.
- On behalf of the Bank, meets with all potential clients that are
or could be a party to any U.S. export transaction within
his/her assigned area or category. Educates clients in that area
on the array of EXIM and other agency programs available to
exporters and importers of U.S. equipment and services. Advises
clients or potential clients on how to apply for U.S. government
assistance, program requirements of that assistance, applicable
fees, documentary requirements, and financial structures
appropriate for a proposed transaction.
- Researches and creates detailed exporter reports to be provided
to Business Development Specialists.
- Works on special projects and performs other duties as required
by management.

### Travel Required

50% or less - This position requires domestic travel and long hours.

##### Supervisory status

No

##### Promotion Potential

11

- #### Job family (Series)

0301 Miscellaneous Administration And Program

#### Similar jobs

- Development Managers
- Development Specialists
- Engineering Managers
- Managers, All Other
- Managers, Development
- Managers, Engineering

- Requirements
------------

### Conditions of Employment

- U.S. Citizenship
- Background and Security/Suitability Investigation
- You may be required to serve a one year probationary period
- Specialized experience MUST be documented on your resume
- This position requires domestic travel and long hours

### Qualifications

**Specialized Experience (Credit for Specialized Experience on
resume must reflect 40 hours/Full-time per week for each period of
work):**

**GS-09**: You must have one (1) year of specialized experience that
has equipped you with the particular knowledge, skills, and
abilities to successfully perform the duties of the position, and
that is typically in or related to the work of the position to be
filled. To be creditable, specialized experience must have been
equivalent to at least the **GS-07** level in the Federal
Government. Specialized experience includes:
- Experience preparing written reports per managerial requests
- Experience working with customers that are both internal and
external to the organization
- Experience utilizing software databases to complete work


**OR**

If you are substituting education for experience to qualify for at
this level, you must have two full years of progressively higher
level graduate education leading to a Master's degree OR a Master's
degree or equivalent graduate degree.

**OR**

If you are combining both education and experience to qualify for
this level, equivalent combinations of education and experience are
qualifying for this grade level.

**For qualification determinations, your resume must contain the
following for each work experience listed:**
- Organization/Agency's Name
- Title
- Salary (series and grade, if applicable)
- Start and end dates (including the month and year)
- Number of hours you worked per week
- Relevant experience that supports your response to the
specialized experience that is stated in the job announcement

**If your resume does not contain this information, your application
may be marked as incomplete and you will not receive consideration
for this position.**

Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be
considered to determine the total number of years and months of
experience. Be sure to note the number of paid or unpaid hours
worked each week.

Additional information on the qualification requirements is outlined
here.

Time-in-grade requirements must be met by 09/06/2019, the closing
date of the announcement.

### Education

### Additional information

**Noncompetitive Appointment Authorities**: The following links
contain information on the eligibility requirements to be considered
under a noncompetitive appointing authority:

- Career Transition (ICTAP/CTAP)
- Primary Appointing Authorities for Career and Career-Conditional
Appointments
- Hiring Authorities for Veterans
- People with Disabilities

**Selective Service:** If you are a male applicant born after
December 31, 1959, you must certify that you have registered with
the Selective Service System, or are exempt from having to do so
under the Selective Service Law.

This agency provides reasonable accommodation to applicants with
disabilities. If you need a reasonable accommodation for any part of
the application and hiring process, please notify the agency. The
decision on granting reasonable accommodation will be made on a
case-by-case basis.

**Ethical Standards/Financial Disclosure:**

EXIM is committed to the highest ethical standards. As an employee,
you will be covered by the criminal conflict of interest statutes
and the Standards of Ethical Conduct for Employees of the Executive
Branch. You will be required to complete new employee ethics
training within 3 months of your appointment.

If this position is subject to financial disclosure requirements
(either public or confidential depending upon your position), you
will be required to complete a new entrant financial disclosure
report within 30 days of your appointment.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

Once the job opportunity announcement closes, a careful evaluation
of your resume and supporting documentation will be made, and
compared against your responses to the assessment questionnaire to
determine if you meet the job qualifications; and to the extent to
which your application shows that you possess the competencies
associated with this position. If, after evaluating your resume and
supporting documentation, a determination is made that you have
inflated your responses when compared to your background
information, your category may be adjusted to more accurately
reflect your skills and abilities. Please follow all instructions
carefully. Errors or omissions may affect your eligibility.

**Important Note:** Your resume and supporting documentation will be
compared to your responses to the occupational questionnaire or
other assessment tool for consistency. If a determination is made
that you have rated yourself higher than is supported by your
resume, you will be assigned a rating commensurate to your described
experience. Your resume should provide sufficient information
regarding how your education and experience relate to this position,
including the major duties and qualifications criteria listed.

### Background checks and security clearance

##### Security clearance

Not Required

##### Drug test required

No

##### Position sensitivity and risk

Non-sensitive (NS)/Low Risk

##### Trust determination process

Credentialing, Suitability/Fitness

- Required Documents
------------------

**Your application package should include the following documents:**

- **Your Resume** (applicants are required to submit a resume with
job title, series/grade (if federal employee), duties and
accomplishments, employer's name, starting and ending dates of
employment, number of hours worked per week, and annual salary).
**If your resume does not contain this information, your
application may be marked as incomplete and you will not receive
consideration for this position.**
- **Copy of your most recent SF-50** which shows your position
title, series, grade, step, salary, position occupied, and
tenure to verify Time-in-Grade/competitive status. If you have
previously held a higher grade and are applying based on that
grade you must provide a copy of the SF-50 showing you held the
higher grade and/or have promotion potential to the grade being
advertised. Do NOT submit award SF-50s.
- **Proof of Veteran's Preference - DD-214 (Member 4 Copy)** if
you are requesting a special appointment authority, such as VRA
or VEOA, if applicable. If a DD-214 (Member Copy 4) is not
available, other documentation listing the beginning and ending
dates of active service and the type of discharge must be
submitted to verify eligibility.
- Proof of severe disability if you are requesting special
placement consideration, if applicable.
- Proof of eligibility for a military spouse appointment, such as
a permanent change station military order, if applicable.
- Proof of eligibility for any other special appointing authority
not specifically mentioned here, if applicable.
- **Unofficial Transcripts,** if the position has an education
requirement or if you are using education to qualify. If
selected for the position, you must provide an official
transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
- **Special Priority Selection rights under CTAP or ICTAP:**
Submit a copy of your agency notice, copy of your most recent
performance appraisal (with at least a satisfactory rating), and
your most current SF-50 position title, grade level, and duty
location, if applicable.
- Submission of any required documents listed in vacancy
announcement, if applicable.

**Please note that if you do not provide all required
information/documents, as specified in this announcement, you may
not be considered for this position (or may not receive the special
consideration for which you may be eligible).**
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits
--------

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply
------------

Applications will only be accepted online.

To apply for this position, you must complete the occupational
questionnaire and submit the documentation specified in the Required
Documents section below.

The following is a link to preview the occupational questionnaire:
https://apply.usastaffing.gov/ViewQuestionnaire/10585233

The complete application package must be submitted by 11:59 PM (EST)
on 09/06/2019 to receive consideration.

- To begin, click Apply Online to create a USAJOBS account or log
in to your existing account. Follow the prompts to select your
USAJOBS resume and/or other supporting documents and complete
the occupational questionnaire.
- Click the Submit My Answers button to submit your application
package.
- It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
- To verify your application is complete, log into your USAJOBS
account here, select the Application Status link and then select
the more information link for this position. The Details page
will display the status of your application, the documentation
received and processed, and any correspondence the agency has
sent related to this application. Your uploaded documents may
take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS
account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your
USAJOBS account or your application will be incomplete.

### Agency contact information

### Dana Pinkney

##### Phone

(202) 565-3327

##### Email

dana.pinkney@exim.gov

##### Address

Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US

Learn more about this agency

### Next steps

After all application packages have been received, we will review
your application to ensure you meet the basic qualification
requirements. We will evaluate each applicant who meets the basic
qualifications on the information in the Occupational Questionnaire
and may interview best-qualified applicants.

- Fair & Transparent
------------------

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job
applicants

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/543685100. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.

Export-Import Bank of the United States

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