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Customer Service Representative

Expert Staffing
Stratford, CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Expert Staffing is looking for an experienced Customer Service Representative for our manufacturing client in Stratford, CT. This is an 8:00am - 4:30pm, M - F, full-time in the office position. Salary is $50,000 - $60,000 depending on experience, with potential for bonus based on company performance. Candidates MUST have at least some experience working in customer service for a manufacturing company, preferably for a food manufacturer. Candidates MUST have experience going through a new ERP software implementation as this client will be installing JustFood ERP system in the very near future. 

Reports to: Customer Fulfillment Manager

Main Function:

Responsible for providing effective customer service for all internal and external customers

Duties and Responsibilities:

  • Responsible for all customer invoicing both electronically and via mail.
  • Work with the Sales Team to quickly resolve all customer credits and deductions.
  • Download and enter all customer orders multiple times per day from EDI computer system.
  • Enter all orders received via email or fax to ERP system.
  • Recap any shipment shortages weekly and advise Management and Sales Team.
  • Contact key customers weekly or bi-weekly to insure timely order receipt. Track all customer communication with outcome achieved.
  • Key communicator to customers regarding any order shortages or delivery timing changes.
  • Create and maintain a customer contact list for all key customer personnel involved in order processing, handling, or shipping.
  • Maintain correct pricing for all customers and insurance costing is correct on all order confirmations.

Education and Qualifications:

  • HS Diploma required; Associates preferred.
  • 3 - 5 years of applicable experience utilizing an ERP system for purchase order management.
  • Work effectively in diverse team and fast paced environment.
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short- and long-term deadlines.

Expert Staffing


Stratford, CT




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