Description: Global Oil and Gas Company is looking for an IT Desktop Technician to join the team. Based in Kenedy, TX the IT Desktop Technician will provide deskside support services for all clients, assist with delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests at that location.
Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices
Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
Provide Workstation Support for Windows 10, iOS
Diagnose problems with software configurations and Network (LAN) connectivity issues
Provide support for remote users leveraging VPN when away from the office.
Assist as necessary with the on boarding of new employees
Work with other IT Support Teams to coordinate resolution of Service Requests
Provide A/V support, including Skype, TelePresence, ClickShare etc.
Configure & Deploy Mobile Devices including iOS and BYOD platforms
Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
Work with local departments to secure power, communications and other services as relate to IT operations and be the point of contact for IT projects in EF
Manage Service-Now queue to achieve Service Level Agreements
Communicate with local business leaders to determine their IT needs and ensure they are being met
Travel to other locations (Gonzales and Pleasanton) to provide support for IT
Be on call for IT support related issues that affect Kenedy and other Eagle Ford locations
2+ years experience in deskside support or similar role
Proficiency in Microsoft Office application suite
Awareness of IT Service Delivery methodology
Strong written and verbal communication skills, client relationship skills, detail-oriented
Education: College degree preferred
Candidates must successfully pass pre-employment and random background checks and drug screens
For immediate consideration, qualified candidates can submit their resumes to: firstname.lastname@example.org
No sponsorship will be provided at this time