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Desktop Support - 1

Experis Milwaukee, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Desktop Support
Location: Appleton, WI - 54911
Dur : 6+ Months

Responsibilities

1-3 years customer service experience.

2-year degree in an IT related field or current progress towards a degree in combination with experience.

Provide daily support for PC hardware and software, including: Windows 10, Office 365 and other departmental and enterprise applications.

Participate in installing, configuring, and maintaining computer operating systems and images.

Install and troubleshoot peripherals for users.

Aid in troubleshooting smartphones and other related ad hoc devices.

Ability to work outside of normal business hours to meet customer demand. (Nights & Weekends)

Asks appropriate probing questions to gather relevant information to aid in resolution of request.

Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.

Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.

Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.

Assist the Milwaukee County Zoo in day by day Point of Sale operation to ensure smooth business operations.

Workstation, printer and peripheral maintenance and support skills.

General understanding of Client/Server environment.

Familiarity with Microsoft Active Directory.

Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications.

Demonstrate analytical approach to problem resolution.

Excellent documentation skills

Familiarity with Microsoft SCCM imaging software

Regards,


Rahul Dey
Talent Acquisition Specialist

Experis

612-246-3934 , Ext - 7135

100 Manpower Place, Milwaukee WI 53212

www.experis.com

Experis

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Address

Milwaukee, WI
USA

Industry

Technology

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