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Customer Service/ Support Specialist

Experis Chicago, IL

  • Posted: 5 days ago
  • Contractor
Job Description

Customer Service/Support Specialist

Duratuon: 3+ month contract

Location Chicago IL area

Overview:

In this role you will be apart of the Action and Support team will deliver a superior customer experience by leading written communications tailored to the specific use-case, deep dive what happened across various teams and systems, determine the outcome through a customer-obsessed and data driven lens, and review escalations.

Responsibilities:

  • The Support Specialist will review support requests from unmanaged publishers and address their questions within stipulated SLA.
  • Understand the processes used to publish a title through unmanaged channel
  • Work with the Content Ingestion and Operations team to address content related concerns
  • Work with finance team to address payment related concerns
  • Route questions to the appropriate groups within Company
  • Ensure the appropriate decision is reached on each request
  • Manage communication with the publisher
  • Be able to work cross-functionally to communicate problems, solutions and implementation plans

Requirements:

  • Strong written communication
  • Ability to deep dive, understand how to research and investigate
  • Ability to make an autonomous decision
  • Must have Bachelor's degree (journalism, copywrite or library science preferred)
  • 3-6 years' experience in customer service
  • Frontline customer interaction
  • Comfortable handling a high volume of work on a daily basis
  • Must have strong MS Excel skills
  • Diligent work ethic
  • Strong attention to detail
  • Strong personal/integrity
  • Self-starter and ability to work independently
  • Project/Program Management experience preferred
Company Description
Experis is the global leader in professional resourcing and project-based solutions. Experis accelerates organizations' growth by attracting, assessing and placing specialized expertise in IT, Finance and Engineering to deliver in-demand talent for mission-critical positions and projects, enhancing the competitiveness of the organizations and people we serve. Experis is part of the ManpowerGroup® family of companies, which also includes Manpower and Talent Solutions.

Experis

Why Work Here?
Experis doesn’t just find you a job. We give you the power to create a career path, reach for new opportunities and achieve your goals.

Experis is the global leader in professional resourcing and project-based solutions. Experis accelerates organizations' growth by attracting, assessing and placing specialized expertise in IT, Finance and Engineering to deliver in-demand talent for mission-critical positions and projects, enhancing the competitiveness of the organizations and people we serve. Experis is part of the ManpowerGroup® family of companies, which also includes Manpower and Talent Solutions.

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Address

Chicago, IL
USA

Industry

Business

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