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Customer Experience Representative - Part Time

Experis Minneapolis, MN
  • Posted: over a month ago
  • $18 to $19 Hourly
  • Contractor
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

12 Month Contract - Part Time Customer Service RepresentativeĀ 

Provide industry leading consumer service to end users and inject the voice of the consumer throughout the company and its dealer network.Work in a team environment supporting and training first level consumer service and handle escalated casest to deliver satisfactory service solutions to customers.

ESSENTIAL DUTIES RESPONSIBILITIES:

  • Supports outsource contact center personnel with tools, process and information to drive customer satisfaction.
  • Interact with customers via email and over the phone to solve order and product related issues
  • Use resources to assist in the buying decision of customers using company managed websites and online Marketplaces.
  • Be Subject Matter Expert on company vehicles,parts and accessories;providing accurate fitment,diagnosis and support to Customers Ensures that customers have a positive experience; commit to meet or exceed customer expectations
  • Facilitate Problem Solving,research, and dispute resolution between company dealers, technical Support, e-Commerce and consumers.
  • Use metrics to improve consumer satisfaction and conduct data analysis to identify root causes.
  • Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution.
  • Build Long-term relationships providing customer-centric solutions in a timely fashion.
  • Maintain a positive representation of all company brands at all times. Participation Weekly Status Meetings With Direct,indirect manager,and team. Other duties as assigned

SKILLS AND KNOWLEDGE

  • Bachelor's degree(preferred)
  • Minimum of two years direct interface with consumers.
  • Powersports or Motorcycle Dealership Experience Preferred.
  • Strong Desire Deliver Industry-leading consumer service and build strong consumer relationships.
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect.
  • High level of curiosity. Strong Prioritization Skills And Attention To Detail.
  • Excellentproblemsolvingandconflictresolutionskillsrequired.
  • Ability to work well under pressure and manage stressful interactions.
  • Ability To Ask Questions,easily process information and translate that to action.
  • Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas.
  • Current knowledge of computer software and applications preferred: Microsoft Outlook,Microsoft OfficeSuite products,and SharePoint.
  • CRM and AS400 experience plus.
  • AS400 experience aplus
Company Description
#1 Global Supplier of the Year!

Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.

Experis

Why Work Here?

Awesome company, Global Fortune 100, lots of room for growth!

#1 Global Supplier of the Year! Experis is a global leader in professional resourcing and project-based workforce solutions. We deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Our goal is to maintain a positive candidate and client experience through fitting the best candidates with the best positions.

Address

Minneapolis, MN
55441 USA

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