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Call Center / Customer Service Rep

Experis El Paso, TX
  • Expired: 23 days ago. Applications are no longer accepted.

Experis is seeking candidates for Bilingual Call Center roles in El Paso, TX on long term contracts.

Job Description:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

  • Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
  • Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
  • May also make outboard service calls to potential customers.
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
  • Researches required information using available resources. Identifies and escalates priority issues and complaints.
  • Follows up customer calls where necessary.
  • Completes call logs and produces call reports.
  • May be required to work in one or multiple queues/skill sets over various customer contact channels.
  • May assist in training new employees.


  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage ones time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Under immediate supervision, works on a limited variety of straightforward jobs.
  • Works on assignments that are routine in nature, requiring moderate judgment.
  • Work is checked for errors.
  • Has little or no role in decision-making.


  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.
  • Must be bilingual in English and Spanish.

Experis is an Equal Opportunity Employer (EOE/AA)



El Paso, TX