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11461869 Help Desk Tier 1 Support Team (call center)

Experis Portland, OR
  • Expired: 17 days ago. Applications are no longer accepted.

11461869
Help Desk
Tier 1 Support Team (call center)
6 Month Contract to Hire
Portland, OR

Pay Rate: $18.00

REQUIRED:
Strong tech-savvy with 1+ Years of Help Desk/Technical support experience
Experience and ability to do troubleshooting with Desktop computers, Monitors, Laptops, Chromebooks, etc.
Familiarity with Microsoft products including Windows operating system, MS Office, etc.
Strong customer service skills
Strong communication skills
Desire to help others and make the technical situations better or improved, where possible

Spanish language proficiency is preferred.

OVERVIEW:
The Technical Support Representative I is the entry-level classification in the Technical Support series. Employees in this classification provide Tier I basic, routine support service through the centralized Service Desk call center and via email contact. Employees in this classification will job shadow and train with the Technical Support Representative II staff to develop hardware and software field service expertise and to learn to troubleshoot and repair the more complex, non-routine Service Desk service requests.

RESPONSIBILITIES:
Troubleshoot, diagnose and repair a variety of technologies, computer hardware, software, networks, and peripheral equipment; assure user needs are met and technical support issues are resolved in a timely manner.
Deliver service and support to end-users via telephone, remote connection, in-person or over the internet
Gather customer information and determine issues by evaluating and analyzing the symptoms; attempt to diagnose and resolve technical hardware and software issues through initial Service Desk contact, determine if additional information is required, prepare service request tickets for Tech Support field service; process and record call transactions using designated tracking software.
Identify and redirect problems to appropriate resources; escalate priority issues per District protocols; follow up and make scheduled call backs to end-users and communicate with vendors as necessary.
Develop and maintain knowledge of District technologies, hardware, software, telecommunications, innovations, and trends, through formal training, printed and on-line professional journals and publications, contact with other technical support professionals, and self-initiated study; stay current with system information, changes, and updates.
Update and load approved software such as operating systems, instructional and office automation applications to user computers and related technologies; assist and provide technical support for users during technology deployments, system upgrades, enhancements or other technical projects.
Collaborate with and support colleagues in learning and sharing information and experiences regarding issues, problems and concerns, updating and repairing of District technologies, hardware, software, and peripheral equipment; participate in and/or develop trainings, user guides, and other technical documentation; train colleagues and designated District staff to enhance the knowledge base of those involved in the use, repair and replacement of District technologies.
Demonstrate a commitment to the CLIENT'S Equity Initiative by developing a thorough knowledge and application of the district Racial Educational Equity Policy and other board policies; participate in staff development, in-services, and trainings related to diversity, equity and inclusion in the workplace and in K 12 education; model appropriate behaviors; develop, recommend and implement improvements to educational business practices with awareness and understanding of their impact in a racially and culturally diverse community.
Participate in evaluating a wide variety of technologies, computers, software and peripheral equipment for use in the District; provide recommendations concerning the purchase of new computer systems, software, and equipment.

Spanish language proficiency is preferred.

Experis

Why Work Here?

Great Opportunity!

Experis is an Equal Opportunity Employer (EOE/AA)

Address

Portland, OR
97211 USA