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Senior Business Analyst

Experfy Inc
Quincy, MA
  • Posted: over a month ago
  • Full-Time
Job Description

Serve as a Senior Business Analyst (BA) as part of Health Systems Operations Team supporting production operations for the Health Insurance Exchange (HIX) system and the Integrated Eligibility & Enrollment (IEE) Common Notice Solution, Common Portal, Opt In-Out to electronic notices and others. The Senior BA will participate in the requirements, testing and triage and track production incidents and provide analytical support across various phases of production, development, and implementation of the HIX and other applications as needed.



  • Participate in JAD sessions for HIX and IEE. The project will use Agile and Waterfall software development methodology.
  • Provide Subject Matter Expertise, Testing and production support for the HIX and IEE Common Notice Solution. Expert of all company Health notices and the new notice solution. Expert on the IEE Common Notice Solution.
  • Participate in functional, user acceptance testing, and integration testing.
  • Coordinate with Print Vendors, HIX Vendors and IEE Vendors to implement project.
  • Triage and resolve production incidents coordinating with users, technical resources, application support vendors, subject matter experts (SMEs) and other stakeholders
  • On-going monitoring and reporting of production incident status through resolution, includes communicating and follow-up with users and other stakeholders while ensuring incident tracking systems are up-to-date and incident is closed when resolved (JIRA PIMs, CA Tickets)
  • Participate in root cause analysis meetings to troubleshoot and solution for production incidents and system defects and review resulting resolution documentation
  • Participate in working sessions to assess production issues and identify effective workarounds
  • Analyze and validate production workarounds and perform in system as needed
  • Perform thorough SQL script validation and XML validation for resolved issues in preproduction environment and document validation results
  • Participate in requirements gathering meetings and review documentation defining business and functional requirements for HIX development and enhancements
  • Attend daily/weekly operations and status meetings
  • Complete additional ad-hoc and on-going assignments and projects as needed REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
  • Experiencing in Agile and Waterfall software development methodology
  • Strong analytical, reporting and project management skills
  • Highly proficient in database management, analyzing data and generating reports to provide data driven decision support
  • Highly proficient in Microsoft Office applications including Excel, Outlook, Word, and PowerPoint, and Notice Solution product Open Text
  • Experience with XML and JSON is highly preferred
  • Experience using JIRA, ALM (Micro Focus), Dynatrace (monitoring) preferred
  • Experience editing notices
  • Knowledge of 508 accessibility rules for application and Notices
  • Ability to be productive working both collaboratively within a team and independently as needed
  • Ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously, while reprioritizing as needed to meet deadlines and business objectives
  • Strong verbal and written communication skills


  • Bachelors degree with a major in computer science, business administration, business management, public administration or other relevant focus areas.
  • 5+ years of experience in a business analyst capacity preferably within a Notice solution project or other public health sector eligibility systems initiative.

Experfy Inc


Quincy, MA



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