“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
•Understand global customer's profile, needs and expectations.
•Retain existing business and continuous pursuit of global business development
•Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
•Proper Customer Organization structure in CRM following the company's global standards
•CRM input and management ensuring data integrity at all times.
•Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
•Set the right expectations internally as well as externally with the customers
•Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
•Evaluate their usage and quantify their cost savings/cost avoidance
•Utilize corporate approved templates and presentations and customize when necessary
•Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
•Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
•Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
•Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
•Initiate value added solutions based on Expeditors service offerings and technology.
•Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
•Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
•Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
•Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
•Promote Expeditors marketing activities and customer events
•Schedule regional & international travel when necessary to address global business need and growth potential
•Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trendsQualifications
•University or equivalent business qualifications
•Minimum 3 years Expeditors or industry experience
•Proven work experience in business development
•Knowledge of Expeditors product and services
•Knowledge of required Expeditors operating systems
•Proficient in MS Office and CRM software
•Strong presentation skills
•Proven project management skills
•Strong analytics skills
•Ability to perform and meet KPI requirements
•Proven problem solving and interpersonal skills
•Charismatic with an ability to connect
Expeditors offers excellent benefits including
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.