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Customer Business Analyst

Expeditors
Morrisville, NC
  • Posted: over a month ago
  • Full-Time
Job Description
Company Description

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

SUMMARY DESCRIPTION
Expeditors’ is seeking a curious and self-motivated business intelligence analyst to execute on our technical roadmap and build scalable, sustainable data solutions. This role will support the Account Management department and Expeditors’ largest Global Accounts by sourcing and shaping data to bring our stakeholders’ visions to reality.  

  • Communication
    • Partner closely with Account Managers and understand their needs in order to build intelligent data solutions. 
    • Demonstrate solutions in a customer facing environment.
    • Effectively bridge the gap between technical and non-technical users. 
    • Intake project requests and grasp both big picture and fine details. 
    • Maintain project list and successfully convey status, timelines, priorities, and future projects.  
    • Collaborate with team to deliver best practice sharing and ongoing improvements. 
    • Deliver excellent customer service.
  • Expeditors Business Acumen
    • Build knowledge of logistics industry and Expeditors specific business. 
    • Build relationships with various stakeholders across departments.
  • Analytical Mindset
    • Understand stakeholder’s business needs and processes and translate them into requirements for data solutions to help provide insights for customers. 
    • Ability to use logic to problem solve and troubleshoot and clearly relay issues to stakeholders.
    • Ensure data quality and data integrity. 
    • Keep up with new and emerging tools. 
    • Write SQL to source data from Expeditors’ data warehouse.
    • Use business intelligence tools to:
      • Combine data from multiple sources
      • Transform the structure of data to meet business needs.
      • Build formulas and measures for calculations.
      • Visualize data to tell effective data stories and unlock actionable insights.
Qualifications

  • Required Skills and Attributes
    • Bachelor’s degree required
    • Effective communication and interpersonal skills – ability to relate to employees at all levels
    • Strong analytical skills
    • Strong technical skills (Advanced Excel, Power BI)
    • Ability to design creative solutions to meet business needs
  • Desired Skill-Sets and Characteristics
    • 4 Year degree in a quantitative field, business, or similar concentration
    • Proficient in SQL, preferred but not necessary
    • Experience with data visualization tool (Power BI or Tableau)
    • Comfortable presenting data to non-data users


Additional Information

LOCATION DETAILS:   Raleigh Durham, specifically Morrisville, NC

REPORTING STRUCTURE        
Customer Business Analytics Team Manager & Senior Vice President of Account Management

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

Expeditors

Address

Morrisville, NC
USA

Industry

Business

View all jobs at Expeditors

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