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IT Support Specialist

Expansion Capital Group
Sioux Falls, SD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The main goals of the IT Support Specialist position are to provide efficient and effective support creating a durable and sustainable environment based on industry best standards while maintaining a leading edge in technology. The right person will need the ability to multitask in a fast-paced environment, reacting promptly to issues with expedient problem-resolution and learn new technology quickly. Core knowledge of PC hardware, VOIP, LAN/WAN networking, monitoring alerts/alarms, application support, deciphering risk, and contingency planning for backup and disaster recovery.

Essential Functions


  • Ticketing
  • Troubleshooting
  • Customer Service
  • Effective Communication
  • Documentation, FAQs, How Tos

PC Setup/Installs

  • Laptops, Desktops, Production Workstations
  • Windows 7, 10
  • Virus Prevention/Detection - Avast Anti-Virus, Anti-Malware, Ransomware
  • Windows Updates, Patching
  • Rollouts, Standardization
  • Backups, Imaging
  • Repairing/Rebuilding

Desktop Software

  • Office 365 — Word, Excel, Visio, Outlook, OneNote, Teams, OneDrive, SharePoint, Exchange
  • Google Apps for Business, Gmail


  • Accounting, Invoice Tracking
  • Payroll Timeclock System
  • Loan Management and Underwriting Systems

IT Tools

  • PRTG
  • IP Scanning
  • Command Line Troubleshooting


  • Adding, Removing User Accounts
  • Password Resets
  • Providing Proper Equipment, Software, Applications


  • Tracking, Assignment
  • Decommissioning
  • Upgrading, Repurposing
  • Licensing, Audit Compliance
  • Proposals, Procuring, Vendor Relationships, RMAs

Windows Servers

  • Patching, Updating
  • Domain Controllers, Active Directory, Group Policies, Login Scripts, DNS, RDP, Command Line

Linux Servers

  • Command Line


  • Route 53, S3, Glacier, IAMS, VPC


  • Diagramming Topology
  • Cabling, Patch Panels
  • Switches, Routers,
  • Firewalls, Policies, DHCP, Reservations, WatchGuard
  • Routing, Routing Protocols
  • VOIP, QoS, Vast ISP
  • VPN
  • VLANs
  • Wireless, Aps, Cisco Meraki
  • Backup Configs
  • Performance Monitoring, Bandwidth, Packet Captures
  • Security, Accessibility


  • Multi-function, Network and Local Printers
  • Tablets
  • Cell Phones
  • Polycom Office Phones


  • Cameras
  • Door Security Access

Project Management

  • Requirements, Deliverables, Planning, Change Management
  • Time, Resource, Budget

Contingency Planning

  • Identifying Risk
  • Critical Systems, Data
  • Areas in Need of Improvement
  • Backups, Retention, Recoverability

Required Education and Experience

  • A minimum of an Associate’s Degree in an IT computer related field with 1+ years of experience.
  • Knowledge of business computer hardware
  • Experience with operating systems including Windows 7/10, Linux, Mac OS X, IOS, Android
  • Extensive application support experience
  • Working knowledge of IT diagnostic utilities
  • Ability to set goals and meet objectives
  • Adherence to quality problem resolution, done right the first time
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills of processes and procedures


Additional Eligibility Qualifications

  • Ability to conduct research into a wide range of IT issues
  • Ability to absorb and retain information and new technology quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to listen and adhere to directions
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment


Expansion Capital Group


Sioux Falls, SD



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