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Support and Operations Specialist

Exosite LLC Minneapolis, MN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, 401k, Dental

POSITION SUMMARY:

Exosite is a fast growing company, leading the drive to deliver Internet of Things solutions to the marketplace. The Customer Success team at Exosite is working vigorously to provide the best IoT Platform to the market, which requires highly skilled technical individuals who know our platform and products better than anyone who can take this knowledge and share, explain, and show customers and partners how to apply these products in a meaningful way.

The Support and Operations Specialist often gets to be the voice of Exosite, providing initial support to Exosite’s customers and many times can be the difference in the customer experience. The role includes diving into many of the newest technologies companies around the world are using for their connected product offerings and Internet of Things enabled devices. On the operations side this role will help our operations team with maintaining our IoT infrastructure and responding to issues as they arise. If you’re in the tech space already and want a more hands on experience, this may be a great role to grow your knowledge and career in engineering and cloud operations.

POSITION RESPONSIBILITIES:

  • Provide level 1 product support to customers and internal professional service teams
  • Manage support requests through a process of proper escalation
  • Troubleshoot customer issues and manage resolutions with the product team
  • Contribute to customer success and operations projects
  • Collaborate with customers and internal teams to find and implement best solutions
  • Provide feedback internally to improve Exosite products and look for new product ideas
  • Create and improve customer facing documentation
  • Manage responses effectively based on customer Service Level Agreements (SLA)
  • Respond to system emergencies as part of an on-call rotation, troubleshooting or escalating to software engineers as appropriate
  • Collaborate with team members in Taiwan and handoff tickets as needed
  • Other duties as assigned

JOB REQUIREMENTS:

  • Experience providing customer support a plus
  • Experience in command line linux server administration
  • Experience in cloud server administration mainly AWS a plus
  • Excellent problem solving skills
  • General programming knowledge, mainly Python and SQL
  • Experience working in a team-oriented, collaborative environment
  • Excellent written and oral communication skills, comfortable communicating with internal and customer stakeholders
  • Highly-motivated, self-directed, goal oriented, hard worker, able to multitask and prioritize appropriately.

WORK ENVIRONMENT:

This position functions in a fast paced entrepreneurial environment. While performing the duties of this job, the employee is usually in an office setting.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is required to operate a computer and may be requested to lift up to 20 pounds (e.g. computer equipment or office supplies).

Exosite LLC

Why Work Here?

Social events, team-building, professional development and flexible hours; Exosite allows you to thrive both personally and professionally.

Exosite is a growing, agile, non-bureaucratic, technology focused company looking to add passionate people to our team. The business is focused on providing SaaS products for connecting smart devices & sensors to business systems & people. The company is recognized for its wide range of integration products that let clients store, analyze and access data gathered from the real world. Exosite’s headquarters is in Minneapolis and also has offices in Taiwan and Hungary. In addition to world-class, cloud-based technologies, Exosite is also building a world-class work environment. The Minneapolis office is located in the historic International Market Square building and fosters a creative, collaborative environment of thought leaders, designers, and makers. Exosite has two offices in Taiwan. One office is located in the capital city of Taipei with a second office in the central city of Taichung.

Address

275 Market Street, Minneapolis, MN 55405
Minneapolis, MN
USA

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