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*Cannabis Customer Support Rep at Call Center*

Exhalence Los Angeles, CA

  • Posted: over a month ago
  • $16 to $18 Hourly
  • Full-Time
Job Description

High, Welcome!
As a Customer Service Rep for our companies, you will handle all inbound phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This position is responsible for providing fast and outstanding service to EVERY customers that reaches out to us. This is an office position, not directly in the retail cannabis area, but works along side it. We offer services through 3 ordering platforms including our own website with integrated menu connected to our POS. You will be responsible for checking all ordering platforms and responding to customers quickly and professionally.

As orders come in, you will:
-verify every customer's age with valid ID or acceptable identification
-verify medical documents (if any, or if under 21)

-upload all important documents to customers profiles (ID and REC)
-contact customers over the phone and through instant message
-help customers in choosing items, walk them through our inventory

- differentiate in store pick up, curbside pick up, and delivery orders

-efficiently communicate with dispatcher on shift

- notify dispatcher of any delivery orders before continuing to process it

 


We do not tolerate employees to be under the influence of anything during shifts, this includes cannabis. Shifts are 7 hours long, with breaks. 7:45-3pm or 2:45-10pm Monday-Sunday


Both full time(5-6 shifts) and part time(3-4 shifts) available.


REQUIREMENTS:
- MUST BE 21+
- Computer literacy
- Ability to multi-task in high volume environments

-Ability to stay calm in difficult situations
- Good communication skills
- Ability to work quickly and efficiently under pressure
- Major attention to detail
- Telephone communication skills
- Time management
- Reliable transportation
- Able to work weekends and holidays if needed

Company Description
Fully compliant marijuana dispensary focused on providing a welcoming and professional shopping experience for our clients to find the products that suit them.

Exhalence

Fully compliant marijuana dispensary focused on providing a welcoming and professional shopping experience for our clients to find the products that suit them.

Address

Los Angeles, CA
USA

Industry

Business

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