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International Customer Service Associate - Intern

Exelint International
Redondo Beach, CA
  • Posted: over a month ago
  • $18 to $23 Hourly
  • Temporary
Job Description

Intern for International Customer Service Associate:

We are seeking an International Customer Care Support Associate - Intern to join our team! This is an intern position with a term period of 3-months (or up to 6-mos). Upon term completion and company's discretion, an opportunity for a Full-time position (with benefits) may come available.

You will be responsible for helping customers by providing product and service information and but no limited to:.

Duties & Responsibilities:

  • Responsible for receiving and responding accurately to inbound inquiries from potential customers
  • Qualifies all sales leads based upon specific lead qualification criteria definitions
  • Develops a deep understanding of the customer including goals, organization structure, decision-making processes, and pain-points
  • Inputting a high volume of data from multiple data sources into our current database, ensuring all necessary data is being entered, converted, and maintained
  • Capture inquiries and data input all the customer/prospect info into CRM
  • Research new potential customers and input into CRM
  • Transferring data from hard copy to digital data base system (SAGE/CRM) for all International customers and their orders
  • Provides baseline research within targeting accounts to identify key contacts and critical account information prior to prospecting call
  • Responsible for updating and verifying document information in a database for orders and making the necessary changes to documents before transferring them to the database
  • Streamline the whole process, leveraging the capabilities of CRM to the maximum
  • Get quotes for international division on assuring orders are processed
  • Ensure all documents are intact, verified and updated before releasing orders to the warehouse for shipping
  • Responsible for reaching out to old and new potential customers, delivering sales presentations with professionalism
  • Proactive communication to potential customers – while designing and implementing a marketing strategy
  • Makes outbound prospecting communications to build and manage lead development pipeline via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources
  • Documents all activity within Salesforce and starts to develop product expertise
  • Provide information about the products and services
  • Track all the countries where we have customers – the goal is 100 countries
  • Assist in gathering and/or putting together marketing materials such as emails, brochures, catalogs, flyers, product info sheets, etc..
  • Develop and maintain a knowledge base of the evolving products and services
  • Supplying information to our Management team for accuracy on orders before the orders are processed and entered in the database
  • Other related job duties and responsibilities as assigned

Qualifications:

  • Previous experience in customer service, sales, or other related fields required
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Proficiency in computer software programs
  • Must have have an eye for detail, skills in typing, spreadsheets,
  • Strong working knowledge of Microsoft Office products a must,
  • Sage or MAS90 is a plus
  • Great communication & organization skills
  • Possess excellent time management
  • Bilingual is a plus
Company Description
Established in the 1980s, Exelint International has been delivering state-of-the-art products and superior customer service to the medical and veterinary markets.

Headquartered in sunny Redondo Beach, California, our offices are 15 minutes to the Manhattan Beach pier. We value culture, diversity, and teamwork with our employees. Our professional atmosphere is a friendly environment with an open-door policy.

Our long-term goals are to continue strengthening our global presence. We seek forward thinking individuals who are interested in being part of that effort.

EXELINT INTERNATIONALTM is a privately held corporation that has been manufacturing and distributing disposable medical and animal health care products since the 1980’s. EXELINT INTERNATIONAL’ s comprehensive product line features both safety and conventional disposable hypodermic products. In addition to our standard syringes and needles EXELINT INTERNATIONAL also offers blood draw sets, port access (Huber) infusion sets, IV administration sets and much more. Our diverse product line allows us to reach many market segments in both the medical and animal healthcare industries without losing focus on our main objective, customer satisfaction. EXELINT INTERNATIONAL products are sold exclusively through authorized distributors including many national U.S. distributors. Dedication to total customer satisfaction through our product quality and customer service has contributed to our continued success as manufacturing, importing, and exporting of medical and surgical supplies.

Exelint International

Why Work Here?
Awesome CEO, Great area (North Redondo Beach-10 min drive to Manhattan Beach Pier), Accessible drive/location off of the 405 freeway.

Established in the 1980s, Exelint International has been delivering state-of-the-art products and superior customer service to the medical and veterinary markets. Headquartered in sunny Redondo Beach, California, our offices are 15 minutes to the Manhattan Beach pier. We value culture, diversity, and teamwork with our employees. Our professional atmosphere is a friendly environment with an open-door policy. Our long-term goals are to continue strengthening our global presence. We seek forward thinking individuals who are interested in being part of that effort. EXELINT INTERNATIONALTM is a privately held corporation that has been manufacturing and distributing disposable medical and animal health care products since the 1980’s. EXELINT INTERNATIONAL’ s comprehensive product line features both safety and conventional disposable hypodermic products. In addition to our standard syringes and needles EXELINT INTERNATIONAL also offers blood draw sets, port access (Huber) infusion sets, IV administration sets and much more. Our diverse product line allows us to reach many market segments in both the medical and animal healthcare industries without losing focus on our main objective, customer satisfaction. EXELINT INTERNATIONAL products are sold exclusively through authorized distributors including many national U.S. distributors. Dedication to total customer satisfaction through our product quality and customer service has contributed to our continued success as manufacturing, importing, and exporting of medical and surgical supplies.

Address

Redondo Beach, CA
USA
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