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Service Delivery Manager - SDM 22409OF

Exela Technologies Indianapolis ,IN
  • Expired: 23 days ago. Applications are no longer accepted.
Job Description

SDM - Full time
700 West Washington Street Indianapolis, IN 46204

 

Job Responsibilities.
• Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.
• Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
• Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff.
• Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
• Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager.
• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
• Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
• Understands basic information on core Exela service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways. Required Qualifications:
• Proven leadership experience required
• Minimum of 2 years supervisory experience
• Minimum of 3 years customer service experience
• Effective customer relationship building skills, and uses creative solutions to exceed customer expectations
• Demonstrates good judgment under pressure, and works well in a multi-tasking
• Effective written and verbal communication skills; proven analytical skills
• Solid, basic mathematical skills required
• Excellent planning, prioritization and organizational skills
• Proven experience in high volume/fast paced environment
• Computer proficiency in email environments, Very good MS Word/Excel skills
• High School Diploma required
• Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations
• Ability to stand, sit and/or walk for long periods of time with or without accommodations
• Must have a valid driver's license and a good driving record

Preferred Qualifications:
Undergraduate degree preferred
Good organizational skills
Very good Exela skills
Financial planning and tracking
Lifting 55 lbs.
Standing and walking for long periods of time
Monthly/quarterly Powerpoint presentation preparation
Willingness to assist team when needed
Willingness to commute between 2 sites within Indianapolis area

Company Description
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Why Exela?
A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.
Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!

Exela Technologies

About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Why Exela? A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives. Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!

Address

700 West Washington Street
Indianapolis, IN
46204 USA

Website