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Entry Level Customer Service Representative

Exela Technologies
Norcross, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position –Customer Service Representative
Position Type – Hourly
Location – Norcross, GA
Shift – We support the client’s hours of 8a-10p M-F and 10-3 Saturday
Duration – Full-time - Permanent

Job Summary

Ideal candidate will provide exceptional customer service while supporting inbound calls and emails, including but not limited to addressing caller inquiries , providing general information to callers, and documenting account notes. Exceptional service is defined as providing a warm, engaging level of interaction with the caller, i.e., high engagement, diffusing angry or upset callers, creating a sense of urgency,and initiating active and passive listening skills. The candidate should be able to follow the SOP and script, while displaying excellent decision-making skills regardingthe escalation of consumer complaints.

Job Duties &Responsibilitiess

  • Receives, evaluates and answers incoming customer calls and emails in a timely and professional manner
  • Able to utilize client website to relay general information if asked
  • Able to properly handle high volume of inbound calls
  • Provides excellent customer service to all callers (i.e., friendly, interactive, warm, and engaging)
  • Applies basic knowledge of systems, procedures, customers and products to perform assigned functions
  • Participates in initial and ongoing training to improve knowledge of product, processes, and procedures
  • Able to follow pre-defined scripts
  • Displays excellent verbal and written communication along with active listening skills
  • Follows standard procedures as set by the Department Manager
  • Able to identify, properly document, and resolve or escalate consumer complaints as per client guidelines
  • Ensures that data transmitted to client particularly for complaints, fully and accurately describes the issue to be resolved
  • Follows all safety and security procedures and notifies supervisor of potential hazards promptly
  • Performs other duties as assigned by management
  • Able to work assigned schedule

Experience

· Minimum 1 year of progressively responsible Customer Service experience, preferably in a call center

· Excellent verbal and written customer service and interpersonal skills

· Abitlity to multi-task, talk and type at the same time with above average typing speed

· Excellent time management skills

· Excellent patience and problem solving skills

· Ability to work independently in a team environment

· Verifiable, stable work history

· Ability to operate basice computer equipment

· Successfully pass a background check and drug screen

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Repetitive motion is required

· Required to work at a computer for long periods

· Required to stand, walk, simple grasp, reach with hands and arms

· Required to regularly site, talk and listen

· Required to possess close vision and ability to focus

Conditions include normal call-center office environment. Occasional exposure to dust, dirt, toner, ink and other environmental factor is possible.

Benefits That Matter

We offer Comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and family members; paid time off; income protection plans such as short-term disability, long-term disability, and life insurance; commuter benefits; financial and retirement planning services, and a robust learning and development (L&D) program with online courses and live training.

Company Description
Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/

Exela Technologies

Address

Norcross, GA
USA

Industry

Business

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