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Customer Service Representative

Exela Technologies
Norwood, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job description

Perform customer service duties supporting the Massachusetts Bay Transit Authority call center project, including but not limited to addressing consumer inquiries (inbound consumer calls and emails) regarding MBTA schedules, fares, payment methods, disability access & route planning. The candidate should be able to update information into the MBTA’s CRM application accurately while following the SOP and displaying excellent decision-making skills regarding the escalation of consumer complaints.

The position is responsible for call center duties such as handling an estimated 80-100 inbound/outbound calls per day that include customers, business partners, field services, and corporate operator calls. In addition, this position supports administrative duties for field services, field service managers, and program managers. These duties include critical tasks such as processing vendor invoices, ad-hoc reporting, customer surveying, corporate help desk request, vendor service call management, and assisting the supply chain with inventory support.

The pay range for this position starts at $17; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Company Description
Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/

Exela Technologies

Address

410 University Ave

Norwood, MA
USA

Industry

Business

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