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Customer Service Associate - Mail - 20173OF

Exela Technologies Bellevue, WA
  • Posted: over a month ago
  • Temporary
  • Benefits: Vision, Medical, 401k, Dental

Title: Customer Service Associate - Mail
Location: Bellevue, WA
Duration: 6+ months


Responsibilities:

· Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

· Lift heavy boxes, files or paper when needed

· Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

· Demonstrate flexibility in satisfying customer demands in a high volume, production environment

· Consistently adhere to business procedure guidelines

· Adhere to all safety procedures

· Take direction from supervisor or site manager

· Maintain all logs and reporting documentation; attention to detail

· Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)

· Operating mailing, copy or scanning equipment

· Shipping & Receiving

· Handle time-sensitive material like confidential, urgent packages

· Perform other tasks as assigned

· Scanning incoming mail to recipients

· Perform file purges and pulls

· Create files and ship files

· Provide backfill when needed

· Enter information daily into spreadsheets

· Identify charges and match them to billing

· Sort and deliver mail, small packages


Minimum Requirements:

· Minimum of 6 months customer service related experience

· High school diploma or equivalent (GED) required


Qualifications:

· Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

· Experience running mail posting equipment a plus

· Excellent communication skills both verbal and written

· Lifting up to 55 lbs with or without accommodations

· Willingness and availability to work additional hours if assigned

· Ability to effectively work individually or in a team environment

· Competency in performing multiple functional tasks

· Ability to meet employer's attendance policy

Exela Technologies

About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Why Exela? A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives. Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!

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