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Customer Service Associate-21359OF New York, NY

Exela Technologies New York, NY
  • Posted: over a month ago
  • Full-Time
  • Benefits: Life Insurance

Responsibilities:

  • Research Unknown Mail for client
  • Review and process confidential and extremely time-sensitive Mail
  • Identify objective data and enter (“key what you see”) at a high level of productivity and accuracy.
  • Perform data entry task from a paper and/or document image
  • Utilize system functions to perform data look-up and validation
  • Maintain high degree of quality control and validation of the completed work
  • Identify, classify, and sort documents electronically
  • Update computer records on multiple local databases
  • Locate, retrieve, maintain, organize and assist users
  • Retrieve and/or archive documents
  • Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports and logs
  • Ensure the highest level of customer care
  • Ensure adherence to business guidelines, safety, and security procedures
  • Support financial results by minimizing site waste and rework
  • Create excel spreadsheets, mail merge projects and word documents
  • Ability to multi-task and manage multiple priorities and deadlines is critical
  • Perform A/P functions • Assist with general facility computer task and support
  • Process system access requests for client
  • Dependable, Self-motivated and accountable
  • Must be a team player with a solution minded attitude
  • Take direction from supervisor or site manager
  • Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
  • Perform other tasks as assigned
  • Adhering to all safety procedures Position Requirements:
  • High school diploma or equivalent (GED) required
  • Minimum of 1 year A/P related experience preferred
  • Ability to communicate both verbally and written with customers and company personnel required
  • General knowledge of Access and Lotus notes databases
  • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting
  • Strong organizational and administrative skills preferred
  • Proficient with PC and windows • Proficient in MS Office
  • Ability to walk, sit, stand or sit for long periods (possibly entire shift)
  • Ability to adhere to employee attendance policy Preferred Qualifications:
  • One year administrative/Accounts Payable or related work experience preferred
  • Proven organizational and multi-tasking skills
  • Sort and deliver mail, small packages

Exela Technologies

Why Work Here?

About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Why Exela? A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives. Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!

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