Skip to Main Content
← Back to Jobs

Client Relationship Associate

Executive Consultancy New York ,NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

CLIENT RELATIONSHIP ASSOCIATE

Boutique training and consulting company serving large corporations to boost productivity, improve time management and work-life balance. We provide speaking, workshops, coaching and books that transform how individuals and teams function, so they are free to make their unique contribution.

We are seeking a bright, warm and self-motivated Client Relationship Associate (CRA) to assist the Director of Client Service in attracting new clients, sales support and account management. Must be driven, results oriented and service oriented with a can-do attitude.

 

NEW BUSINESS DEVELOPMENT

● Identify conferences for principal to speak. Submit proposals, follow up and close.

● Drive and stimulate corporate marketing efforts. Identify, conduct and evaluate new techniques for lead generation

● Grow # of followers, engagement and conversion to inquiries on relevant social media platforms.

● Write and send value-add emails to clients & prospects on a regular schedule.

● Participate in writing project profiles and in-depth case studies.

● Collect names and generate viable leads from every booking.

 

SALES SUPPORT

● Participate in consultative selling process; attend pipeline meetings, assist in writing proposals, letters of agreement and closing deals.

● Track ongoing and ad-hoc projects to influence existing clients to purchase repeat and new services.

● Debrief services delivery to ensure client needs are met, explore upsell opportunities, and cultivate referrals from existing clients.

● Collect & Leverage testimonials from audiences, clients, and attendees.

 

CLIENT ACCOUNT MANAGEMENT

● Coordinate execution of corporate client delivery and VIP retainer fulfillment for ongoing and ad-hoc projects.

● Handle issues throughout the implementation lifecycle in a timely and accurate fashion.

● Maintain strong working relationships with entire client group (buyers, team heads, coordinators, participants)

● Track and report on impact of services generating Individual, Group & Trends Reports.

● Maintain complete and accurate customer correspondence records.

● Ensure outstanding customer satisfaction leading to referrals and repeat business.

 

 

REQUIREMENTS

● B.A. in Marketing, Communications, Business Administration, Business Management, Entrepreneurship or related field.

● 1-2 years minimum experience in related fields: Corporate Training, Professional Services Sales, Marketing,Business Development, Outreach, Project Management, Consultative selling.

● Previous experience in a micro-business (5 people or less), preferably in service business.

● Computer and social media savvy, proficient in Word, Excel and PowerPoint, G Suite (mail, calendar and drive). PC; Mac. Basic knowledge of mail programs Insightly, Mailchimp, SurveyMonkey.

● Knowledgeable about professional services sales in the corporate market.

 

QUALIFICATIONS

● Highly organized, yet flexible. Ability to think three steps ahead.

● Strong people, problem solving, and planning skills, as well as excellent oral, written, and interpersonal communication skills

● Strong record keeping and communication.

● Be a creative problem solver able to manage multiple projects with limited supervision all the while ensuring nothing falls through the cracks.

● Accuracy, speed in completing assignments, ability to understand the nuances of conversations and communications and a warm, clear, focused, communication style a must.

Company Description
Boutique training and consulting company with high profile clients- both individual and corporate

Executive Consultancy

Boutique training and consulting company with high profile clients- both individual and corporate

Address

New York, NY
USA