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ServiceNow Business Analyst

Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

ServiceNow Business Analyst 

Excelicon is looking to hire a sharp, driven, and detail oriented ServiceNow Business Analyst. The candidate will be responsible for the successful delivery of ServiceNow solutions and services for a federal agency. This is a hybrid model, with work from our office in DC a few days of the week, some remote, and once the client is open, we will probably need on-site availability as well. 


Salary and Benefits: 

  • Competitive pay based upon qualifications and experience
  • Comprehensive Health, Vision, Dental, 401k and Paid time off


Required Qualifications: 

  • 3+ years experience as a Business Analyst
  • ServiceNow Platform experience
  • Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds functional requirements
  • Conducts and participates requirement gathering sessions and translates them into epics, user stories with acceptance testing criteria
  • Develops and facilitates discovery sessions, planning meetings, training sessions, and facilitates process improvement meetings
  • Works with developers to assure design quality and functional capabilities realized
  • Works closely with the ServiceNow Architects to ensure the solution is technically feasible and to identify areas to reduce implementation efforts
  • Participate in process and workflow design
  • Perform testing and validation of requirements and ensures traceability (RTM)
  • Excellent verbal and written communication skills. 
  • Builds a trusting relationship with project stakeholders and leads them to adoption of the best solution
  • Assists in quality management reviews and ensures that all business and design requirements are met
  • Ability to obtain a Public Trust clearance


Certifications (preferred) 

  • ServiceNow Certified System Administrator (CSA) a plus
  • Any Agile certifications (CSM, SAFe, Scaled Agilist, PMI-ACP, PSM)


To apply you for this position you must:  

  • ‪Be located near Washington, DC 
  • Be a US Citizen
  • Vaccinated for Covid
  • Must be willing to work on site when it is safe to return to work
  • Have a Bachelor’s degree from an accredited institution 
  • Be able to pass a drug screening with no deficiencies


In the event of further consideration by our firm, you must be prepared to undergo and pass; 

  • ‪A background screening performed by our firm, contractor or authorized agent 




Washington, DC
20005 USA



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