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IT Sales Support Representative

Exact Staff Simi Valley, CA
  • Expired: 25 days ago. Applications are no longer accepted.

** Please call Rachel in Newbury Park to set up your interview now!! +1 (805) 244-0218 or email rstolp@exactstaff.com

Our client is a proud provider of Telecommunications solutions and IT support for its customers which includes tier-one billing and service support. We are looking for someone who has a Strong Personality, is Sales Minded, a People Person, who is outgoing and capable of Client Service and IT Support. This Representative will join our team in Simi Valley! YOU will be responsible for creating service/billing tickets, processing credit requests, doing bill reviews, assisting Technical Operations and Sales with order processing, site qualifications and quotes for pricing. You will need to develop an in-depth understanding of the company products and services and how clients can benefit from their use. Creating and maintaining trusted advisor relationships with clients being able to advise them about new products and services for improved efficiency in their business and upsell for product upgrades are staple duties of the Client Services Representative.

Occasionally, at the discretion of management based on team needs, assist with end-user training for voice/VoIP services as well as campaigns initiated by Account Management and Marketing in order to develop and maintain customer relationships and ensure that client records are updated.

JOB DUTIES:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult clients and questions
• Critical thinker
• Good analytical and problem-solving skills
• Up-to-date technical knowledge of products (willing to train)
• Develop/maintain in-depth knowledge of company products, client needs/uses, how they benefit the client and how to upsell to existing clients
• Must be comfortable upselling
• Good accurate records keeping

Requirements:

• MUST be able to Multi-task well
• High school diploma/GED and at least 1-year experience in a related field
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from executive management, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Strong proficiency with MS Word, Excel, and Outlook software
• MUST have a valid Driver's license and auto liability coverage as company travel may be required

*May be required to travel and meet clients in-person when needed and wear professional business attire.

Exact Staff

Why Work Here?

Start your career with a company that values you and wants to help develop you as a professional!!

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code

Address

2610 Conejo Spectrum St. Newbury Park CA. 91320
Simi Valley, CA
USA

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