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Customer Service Administrator - Manufacturing
Exact Staff Los Angeles, CA

Customer Service Administrator - Manufacturing

Exact Staff
Los Angeles, CA
Expired: over a month ago Applications are no longer accepted.
  • $27 to $31 Hourly
  • Vision , Medical , Dental , Life Insurance
  • Full-Time
Job Description

Our client is a leading electronics manufacturer in the Aerospace field, specializing in electrical sensors, accelerometers, and other associated electronics for pressure and vibration switches.

We are searching for a professional and bright Customer Service Administrator to join our client’s main operation in Chatsworth, CA.

This is a full-time position. Monday to Friday. 7:00 am to 3:30 PM.

As the Customer Service Administrator, you will be responsible for ensuring all customer service-related orders have been responded to and maintaining our client’s turn-around timeframe.

You will:

  • Provide expert customer service in line with our client’s values.
  • Communicate directly with customers by providing quotes, answering customer calls and emails, assigning RMA numbers, or offering any other information requested.
  • Provide customers with Received and Return Dates for their products.
  • Route any customer return merchandise authorization (RMA) issues to Engineering and/or Sales for technical support.
  • Ensure customers are kept informed of the status of their orders.
  • Expedite daily the RMA shipping agenda.
  • Process scrapped units, as well as follow up with any late/pending orders.
  • Ensure the documentation is correct and scan it in, after the order packets have been shipped.
  • Ensure the work orders and RMAs are closed within our client’s system.
  • Other duties as assigned.

Our client offers the following benefits:

  • Medical (PPO or HSA)
  • Dental
  • Vision Insurance
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Flexible Spending/ Health Savings Accounts
  • Retirement Plan with an Employer Match: 401K and Roth
  • Reimbursement for education
  • Paid Time Off - 11 Paid Holidays

Job Requirements:

  • You have at least 3-5 years of consistent experience in Administrative or Logistics roles.
  • You must have experience working in manufacturing and dealing with RMAs.
  • You are proficient in Microsoft Office products, like Outlook, Word, and Excel
  • You have excellent communication skills, both verbal and written.
  • You can identify and resolve problems in a correct, quick, and efficient manner.
  • You can work in a team.
  • You can multi-task and meet consistent deadlines.
  • You must be a local candidate.

Hiring Requirements:

  • Valid identification that proves your right to work in the United States
  • As a condition of employment, you may be required to pass a drug screen and background check.
  • Call us today to discuss your work experience and we will match you with our most appropriate client.

If you are interested, please apply! We would love to hear from you. Once you do so, please reach out to Max or Kaitlyn from Exact Staff to set up an interview. The number to reach out to is 818-348-1100. Thank you!

Company Description
EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions, and privileges of employment are by our principles of equal opportunity. We will not discriminate against employees or applicants based on race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill, and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions, and privileges of employment are by our principles of equal opportunity. We will not discriminate against employees or applicants based on race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill, and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code

Address

Exact Staff

Los Angeles, CA
USA

Industry

Business

Website

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