EvolutionHR is looking for a well-rounded candidate to fill the below position that is located in a stable Roanoke client.
Tier 1 Commissioner
The Tier 1 Commissioner will work with installation teams in the field to ensure live connection of installed EMS systems and transmission of data. Diagnose, troubleshoot and run reports to ensure proper connectivity with EMS Systems.
Ensures installations are compliant with contractual terms and conditions
Analyzes already completed installations to ensure quality installation
Ability to remotely troubleshoot issues for self-installations and work to resolve any issues
Works with other groups as necessary for continuous improvement in processes
Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within customer facilities
Captures issue and response data in specialized software applications
Must be able to collect data from installation and place into the proper fields to process out commission
Participate in cross functional projects as required
Carry out any other appropriate duties and responsibilities assigned by the position supervisor
Ability to work all schedules based on Installation timing
Ability to work overtime as needed
High school diploma required; college degree preferred
2+ years of customer service experience required; telephone call center experience helpful or Level 1/2 help desk experience
Possess general working knowledge of facility electrical and HVAC systems
Good oral and written communication skills
Strong computer skills with the ability to multitask between programs
Must pass Drug Screen, Background, have a verifiable steady work history as well as be extremely dependable with a great work ethic!
Why Work Here?We want to build an enduing relationship and be an active critical part of you career path and professional journey. If you choose, we will be there for you in support and development culture every step of the way. Career Development - We will assist you in developing and focusing on a career path. Job transition is difficult and stressful. We will help you begin a trajectory of only transitioning for opportunity and growth.
Company is dedicated to increasing your value in the marketplace.