EvolutionHR is proud to be partnering with The Orvis Company and searching for Digital Customer Service Agents. These positions will be long term and work to hire for the right candidates.
Chosen candidates will train for 8-10 weeks at the Orvis facility and will then move to working digitally/remotely. Candidates must have a Smartphone and Internet Service.
- Digital training is a layered process which required the foundational skills learned during training and actual work time on the phones.
- A digital assessment of comprehension and retention of sales/service training will be given in order to move to remote working.
- Agents will be working on-site for training and their initial intro period,
- Chosen candidates will need to be able to transition to working at home.
- They will need reliable high-speed internet, a suitable workspace in the home, and a smart phone (for security software login).
- Skill sets – Prior Digital training is a huge plus
- Comprehension, retention, and ability to apply the skills they learn effectively will be a must.
- Excellent communication skills, including typing skills. Part of the digital assessment tests their WPM for typing (minimum 35 WPM) as well as sentence structure, grammar, and professionalism.
- Multi-tasking! This department handles multiple customer contacts at a time, so the ability to attend to up to 2-3 customers in chat, as well as manage their workspace effectively to be able to access all the resources they need to assist those customers.
- Web/tech savvy. Candidates need to have a clear ability to navigate websites and software and be able to assist others in doing the same.
- Self-motivated to use resources and find solutions.
- Vested interest in the customer experience and their own success and continued development.
Must be extremely focused, dependable and self-disciplined.
Must be able to pass a drug screen, court check and have verifiable steady work history.
Must be able to work during the hours of 7am - until Midnight Monday-Friday and Saturday/Sunday till 6pm
This is a great opportunity to start a career path with a well-rounded, employee oriented, stable company! Classes are filling up fast so hurry in order to be considered.