GREAT OPPORTUNITY !!!!!!!
This is a great "foot in the door" with an awesome company!
Receiving inbound calls, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts; Receiving and processing outage and 911 emergency calls within company and regulatory guidelines; Utilizing independent analysis and judgment resolving customer concerns; Handling all irate customers in a calm, courteous and professional manner; Analyzing and resolving customer inquiries.
Excellent opportunity for advancement!
- High school diploma or GED required
- Must pass company approved CSR test before completion of temp to hire assignment
- Strong customer service experience preferred
- Ability to sit at desk and be on phone for long periods of time
- Excellent communication skills including good grammar, tone of voice and diction
- Basic computer and keyboarding skills
- Excellent customer service skills
- Ability to read and interpret documents and technical instructions
- Ability to accurately calculate figures and amounts
- Ability to work extra hours on short notice and report to work within 45 minute time frame