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FirstEnergy Customer Service

Everstaff Akron, OH
  • Expired: 27 days ago. Applications are no longer accepted.


This is a great "foot in the door" with an awesome company!

Receiving inbound calls, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts; Receiving and processing outage and 911 emergency calls within company and regulatory guidelines; Utilizing independent analysis and judgment resolving customer concerns; Handling all irate customers in a calm, courteous and professional manner; Analyzing and resolving customer inquiries.

Excellent opportunity for advancement!

- High school diploma or GED required
- Must pass company approved CSR test before completion of temp to hire assignment
- Strong customer service experience preferred
- Ability to sit at desk and be on phone for long periods of time
- Excellent communication skills including good grammar, tone of voice and diction
- Basic computer and keyboarding skills
- Excellent customer service skills
- Ability to read and interpret documents and technical instructions
- Ability to accurately calculate figures and amounts
- Ability to work extra hours on short notice and report to work within 45 minute time frame


Why Work Here?

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

EVERSTAFF specializes in the recruitment of a variety of professionals in various industries and is a resource for providing the most qualified and skilled individuals to organizations of all sizes. EVERSTAFF strives to optimize our efforts and resources to exceed our clients' and candidates' expectations.


Akron, OH