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Customer Service Representative

Everise Las Vegas, NV

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Opportunity

We're looking for a Customer Service Representative, working in the BPO industry in Las Vegas, Nevada.

·       Handles a high volume of incoming calls.

·       Gathers customer information, assesses and fulfills customer needs.

·       Educates customers regarding products and services.

·       Utilizes and navigates multiple systems simultaneously.

·       Resolves customer issues via one call resolution guidelines and/or escalated process.

·       Meets or exceeds company and client performance metrics.

·       Maintains a balance between company policy and client benefit in decision making.

·       Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.

·       Dispositions calls, complies and generates report as required.

·       Accepts and embraces changes within the current business environment.

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.

Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.

Make things better. Develop great relationships. Have the career you want. Where you want.

Experience Required for Your Success

·       1+ year of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience

·       6 months of call center customer service experience, medical background is a huge plus

·       Currently residing in Las Vegas, NV

·       Stable work history

·       Professional appearance

·       Strong detail orientation and excellent communication/listening skills

·       Ability to pass all skill assessments including demonstrated experience with Microsoft applications

·       Bilingual (Spanish/English) skills a plus

·       Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens

·       Strong decision making and analytical abilities

·       Ability to identify customer needs and clearly articulate products and services

·       Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

·       Highly developed sense of integrity and commitment to customer satisfaction

·       Ability to meet all attendance and dependability requirements

·       Ability to type a minimum of 30 WPM

Everise

Address

Las Vegas, NV
89119 USA

Industry

Business

View all jobs at Everise