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Product Support Specialist - REMOTE

Everi
Las Vegas, NV
  • Expired: March 12, 2022. Applications are no longer accepted.

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight knit team who values collaboration and offering the best customer experience possible? If so, Everi is currently looking for a Product Support Special to support our payment solutions.

This is a remote position with 2 shifts available. Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight knit team who values collaboration and offering the best customer experience possible?

If so, Everi is currently looking for a Product Support Special to support our payment solutions. This is a remote position with 2 shifts available. What will you do? * Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone * Provides technical instruction and troubleshooting support to customers; escalate issues as needed. * Actively investigates and resolves software problems for users and issues trouble ticket reporting on all other problems. * interacts with cross-functional teams resolving customer issues and delivers timely responses to customer inquiries * Provides exceptional and timely customer support with a high degree of product knowledge. * Ability to take part in an oncall rotation of 2 weeks every 2-3 months. Skills Knowledge and Expertise * High School Diploma or GED required. * 2-4 years of experience working in a product support or technical support role. * Strong customer service and communication skills. * Experience with CRM and/or Ticketing systems. * Able to be a part of an oncall rotation. Nice to have: * Experience with SQL and basic to intermediate querying experience. * Systems administration or programming experience. * Previous experience in casino gaming or the payments industry. Benefit * Enjoyable team dynamics, collaborative environment, and opportunity for growth. * 10 company paid holidays. * Discretionary Time Off - no "banking" hours before you can take a day off. Simply enter the request when you need it, as you need it! * Great employee benefits package, including Medical, Dental, Vision, STD, LTD, 401k with match, Life Insurance, Adoption Assistance, Pet Insurance, Legal insurance, gym reimbursement, and more! * Discretionary PTO - the perfect way to prevent burnout and improve productivity! * Everi is rated one of the Top Work Places in Las Vegas, Austin, and now in the US! Come see why!Everi is an Equal Opportunity Employer.

All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law. For All External Staffing Agencies Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes. #LI-DE

Everi

Address

Las Vegas, NV
89134 USA

Industry

Business

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