Market Operations Manager

WHO YOU ARE

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of your patients. You are enthusiastic about partnering with an interdisciplinary team to get to the root cause of a patient's conditions, removing social determinants of healthcare, and ensuring the highest possible quality of life and best outcomes for those in your care. You believe patients living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You do not want to sacrifice quality over quantity, and you aim to provide the same level of care and commitment to your patients that you would to your own family member. You thrive in innovative and evolving environments with high rates of change. You are driven by process improvements. Does this sound like you? If so, we should talk.

WHO WE ARE

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

YOUR ROLE

As Market Operations Manager, you will lead, influence, and support the operational execution of the best clinical care for our patients. You will execute the operational plan based on market needs. To promote holistic patient care, you will leverage internal and external stakeholders and engage the entire interdisciplinary team including nephrologists, advanced practice providers, behavioral health advanced practice providers, registered nurses, nurse care managers, care coordinators, health coaches, dieticians, social workers, and even podiatrists - all within the Evergreen family.

PRIMARY FUNCTIONS

• Responsible for overseeing the IDT within the assigned market to ensure effective day-to-day operations management
• In collaboration with the VP of Operations, will collaborate with regional medical leadership, nephrology partners, and IDT to drive desired patient outcomes
• Engage and collaborate with IDT and market partners in the implementation of clinical initiatives, processes, and procedures
• Provide operational lead and support in building the market, in collaboration with nephrology partners
• In collaboration with the VP of Operations, will evaluate and strategize process improvements to reach outcomes
• Maintain a liaison relationship between Evergreen Nephrology and stakeholders or partners through relationship building and attendance at meetings using both written and oral communication
• Promote Evergreen Nephrology within the local market to help the community understand our business model

YOU'RE GOOD AT

• You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture
• You accept that things change quickly in a startup environment and are willing to pivot rapidly on priorities
• You have experience in and a passion for clinical care delivery operations
• You have experience managing an interdisciplinary team and working with providers
• You can identify needs and think through clinical and operational process improvements
• 5+ years of successful experience in a directly related position
• BS/BA in a related discipline required

WE'RE GOOD AT

• You will benefit from Evergreen Nephrology's exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at four weeks for full-time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
• We are proud to offer family-friendly policies that support paid parental leave and flexible work arrangements.
• We commit to a robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
• As an inclusive and diverse team, you will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Evergreen Nephrology's high-quality, value-based care model