Customer Service Representative
- Expired: March 09, 2020. Applications are no longer accepted.
Customer Service RepresentativeOrlando, FLJob Ref - 13301627Everest Recruiting is seeking experienced Customer Care Associates for taking inbound calls and emails from new and existing customers, providing solutions in support of certifications and products, and delivering a consistent and positive customer experience. As needed, provide off-line administrative support as directed by department managementEssential Functions Works as part of Customer Care team to accomplish Association goals Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues. Processes order forms as required by customer needs which may include payment processing.
Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls when necessary. Assists Customer Care Supervisor to accomplish departmental goals Supports all internal team members and departments following the... Association mission and values while promoting Association culture Communicates through all channels in accordance with published department standards for average handle time, efficiency and quality Consistently process customer requests in a timely, efficient and customer friendly manner Using NRA systems and processes, proactively works to understand the customer's needs and provide the best solution(s) possible Properly document each interaction into the appropriate NRA tracking system Maintains positive and effective working relationships with peers, management and other departments within the National Restaurant Association As directed by management, support the administrative services group within the Service Center by processing various customer requests Works on special projects and other duties as required, helping to promote the department's success Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed Achieve KPI's as assigned by Customer Care ManagementRequirements Must be able to work as an integral part of the Customer Care Team Must be able to maintain good rapport with all departments Must be able to cope within a fast-paced work environment Must be able to manage multiple projects with minimal supervision Must be able to understand the importance of the position for the success of the business Ability to accept changes and be flexible Be on time and with a minimal amount of absence Must be able to work as an integral part of the senior management team of the organization Must be able to make complex decisions for tough problems Must be able to cope within a fast-paced work environment; perseveres with tenacity Must be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision Must be fearless in tackling issues and challenges as they arise; doesn't avoid confrontation Must be able to understand the importance of the position for the success of the business Ability to accept change and be flexible, focusing on action and outcomes Must be able to act with honor, character and integrity