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Customer Operations Specialist I

Everest Recruiting
Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Operations Specialist I

Everest Recruiting is a full-service recruiting firm and has been successfully assisting candidates with their career search for over 20 years. Our customer is seeking a candidate who will perform front of the house and back of the house duties in support of all association departments including but not limited to the Customer Care Center, Operations Support Center, Exam/Certification department, Sales Department, Educational Foundation, and all associated Brands. This individual will provide superior service to customers both external and internal via phone, chat, text, or email channels. You will work within a fast paced and professional Customer Operations environment. You will provide solutions in support of certification products and delivering a consistent and positive customer experience. As needed, provide off-line administrative support as directed by department management.

What a typical workday looks like:

  • Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues.
  • Processes order forms as required by customer needs which may include payment processing.
  • Identifies and escalates issues, routes to appropriate resources, and conducts follow-up calls when necessary.
  • Assists Customer Operations Supervisor to accomplish departmental goals
  • Supports all internal team members and departments following the Association mission and values while promoting Association culture
  • Consistently process customer requests in a timely, efficient and customer friendly manner
  • Using systems and processes, proactively works to understand the customer's needs, and provide the best solution(s) possible
  • Properly document each interaction into the appropriate tracking system
  • Maintains positive and effective working relationships with peers, management, and other departments.
  • Works on special projects and other duties as required, helping to promote the department’s success
  • Achieve KPI’s as assigned by Customer Operations Management
  • Responsible for processing daily incoming correspondence and taking appropriate action on: Forms, applications, special accounts, verification of accounts, etc.
  • Aptitude for critical thinking and problem solving and ability to maintain/follow up and meet critical dates and deadlines as assigned.
  • Fulfill data maintenance request including, tracking back orders, applying discounts, updating company records, and accounts as outlined in the teams Standard Operating Procedures
  • Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple database systems.
  • Ability to assist in the testing and implementation of system enhancements and upgrades.
  • Identify and recommend ways to streamline or improve the work progress and/or the work environment, including assisting with procedure updates and revisions.
  • Comply with federal and State laws, as well as organizational policies, procedures, and processes as outline in the team’s SOP
  • Processes order forms as required by customer needs which may include payment processing.
  • Review & processes customer applications for all Professional Certification programs to ensure customers complete the qualification process and meet the eligibility requirements.
  • Coordinate all aspects of sponsored review and/or exam sessions (workshops).
  • Supports apprenticeship and scholarship programs.
  • Provide customer support as needed with E-Learning offerings.
  • Aide in creating customer documentation, including Help Files, User Guides and FAQ’s.
  • Setup of customers, courses, students, rosters, reports and day-to-day system administration.
  • Assist with customer demos and walkthroughs as necessary
  • Provides support to customers with help desk inquiries, distance learning support, application processing, workshop coordination and others as required by business needs.
  • Perform other duties, as assigned by the Customer Operations Supervisor

What you need:

  • High school diploma or equivalent required.
  • Experience: 1-2 years customer service experience required.
  • Skills & Abilities: Skills to effectively work in a fast paced and ever-changing environment with a strong attention to detail. Versatility and Multi-tasking are required. Specifically, proven experience in completing repetitive task with a high degree of accuracy required. Excellent written, oral, and interpersonal communication skills required. Must communicate technical and complex information. Must maintain punctuality, while adhering to the assigned work schedule required. Must maintain confidentiality or work records and projects. Proficiency in computer programs (e.g. Microsoft office). Act with integrity, honor, and character.
  • Additional skills desired: You will bring enthusiasm, collaborative work style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall “great to work with” demeanor.
  • Travel required: No travel is required for this position.
  • Hours may fluctuate moderately to accommodate business activity. Schedules are subject to change based on organizational needs.
  • Environmental Conditions: Work is primarily performed within a cubicle. Subject to standard background noise found in an office environment.

Apply for immediate consideration! We can do the initial interview and discuss this opportunity with you remotely.

Company Description
We are a professional workforce solutions company designed to meet your organization’s staffing and hiring demands.

With many years of experience in the staffing industry, we only recruit top talent, screen and interview high caliber candidates, and customize our services to meet your needs.
We listen to our clients and design a customized strategy that will impact the hiring process.

Combined with the direct sourcing, mining technology databases and in-depth industry knowledge we utilize our years of extensive experience to qualify top talent.

Everest Recruiting

Why Work Here?
Excellent opportunity- Great Organization

Address

Chicago, IL
USA

Industry

Business

Website

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