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Senior Customer Service Representative/Team Lead

EverStaff
Streetsboro, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking an experienced Senior Customer Service Representative/Team Lead for our client in Aurora, Ohio. This is a direct hire opportunity with a growing, reputable company.

Pay: $23.75/hr

Shift: Monday through Friday 9AM-6PM or 10AM-7PM

Responsibilities:

  • Handle escalated calls from customers or clients
  • Coach call center representatives throughout the training process and assist with navigating difficult situations
  • Evaluate staff performance and report any issues to upper management
  • Provide order updates, pricing quotes, and other customer-related support activities
  • Resolve product or service problems and explain the best solution to solve the problem
  • Maintaining a high level of professionalism with customers and establishing a positive rapport with every customer
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Stay updated on product knowledge and be informed of any changes

Qualifications:

  • High School Diploma or GED - Associates or Bachelors is a plus!
  • Several years of call center experience
  • Previous experience as a Senior Customer Service Rep or Team Lead
  • Excellent ability to coach co-workers and assist with escalations
  • Basic computer skills with the ability to type 35 words per minute
  • Ability to multitask and stay organized

Additional Details:

  • Direct hire opportunity
  • Begin onsite with hybrid opportunity after the first few months
  • Full benefits (medical, dental, vision), 401K, and PTO available after 1 month worked
  • Growth and advancement opportunities
  • Supportive environment and low company turnover

If this sounds like an opportunity for you, apply for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

EverStaff

Why Work Here?
Excellent benefits, employee discounts, PTO and promotional opportunities, and they understand the importance of a good work-life balance.

Address

Streetsboro, OH
USA

Industry

Business

Website

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