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Customer Service Specialist/FirstEnergy

EverStaff Akron, OH
  • Posted: 12 days ago
  • $12 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

First Energy is hiring!! Great opportunities with excellent growth potential!

$12.50 to start, then raises to $16.96 upon hire!

Benefits and vast advancement opportunities!

Customer Service Representative

Responsibilities include:

  • Receiving inbound calls
  • Creating notifications
  • Performing account maintenance and inputting data
  • Documenting customer notes on accounts
  • Receiving and processing outage and 911 emergency calls within company and regulatory guidelines
  • Utilizing independent analysis and judgment resolving customer concerns
  • Handling all irate customers in a calm, courteous and professional manner
  • Analyzing and resolving customer inquiries

Qualifications:

  • High school diploma or GED is REQUIRED
  • Must pass company approved CSR test before completion of temp to hire assignment
  • Strong customer service experience preferred
  • Ability to sit at desk and be on phone for long periods of time
  • Excellent communication skills including good grammar, tone of voice and diction
  • Basic computer and keyboarding skills
  • Excellent customer service skills

Interested candidates, submit your resume today for immediate consideration!

β€œEverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.”

β€œAll qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff

Why Work Here?

EVERSTAFF specializes in the recruitment of a variety of professionals in various industries and is a resource for providing the most qualified and skilled individuals to organizations of all sizes. EVERSTAFF strives to optimize our efforts and resources to exceed our clients' and candidates' expectations.

Address

Akron, OH
USA

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