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Customer Service Representative/ Call Center

EverStaff Cleveland, OH

  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
  • Benefits: dental, life insurance, medical, vision, 401k,
Job Description

Everstaff is seeking a Customer Service Representatives for our client on the West Side of Cleveland!

The primary responsibilities of this position are to support inbound customer calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Defuse customer escalations
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • High School Diploma
  • Previous customer service experience – call center experience preferred
  • Proven track record of professionalism and openness to coaching and feedback
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Additional Information:

  • Direct Hire opportunity!
  • Pay rate $16.50/hr plus $.75 shift differential for closing shift
  • Mid shift – 10am-6:30pm M-F
  • Closing shift – 12pm-9:00pm M-F
  • Quarterly Bonuses
  • Full Benefits (medical, dental, vision), 401k, PTO

Qualified candidates, please submit your resume for immediate consideration.

Company Description
EVERSTAFF specializes in the recruitment of a variety of professionals in various industries and is a resource for providing the most qualified and skilled individuals to organizations of all sizes. EVERSTAFF strives to optimize our efforts and resources to exceed our clients' and candidates' expectations.

EverStaff

Why Work Here?
Great Employees, Great Benefits, and a variety of opportunities for growth.

EVERSTAFF specializes in the recruitment of a variety of professionals in various industries and is a resource for providing the most qualified and skilled individuals to organizations of all sizes. EVERSTAFF strives to optimize our efforts and resources to exceed our clients' and candidates' expectations.

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Address

Cleveland, OH
USA

Industry

Business

Website

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