Job DescriptionFull Job DescriptionWe are looking for enthusiastic Call Center Administrator to schedule appointments for our consultants either by answering inquiries or cold-calling in a fast paced environment. You will be responsible for persuading potential clients to meet with our specialists. A successful Call Center Admin must be energetic and compelling.
You must be able to understand the client's needs in a short amount of time and present solutions to objections they may have. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company's clientele.Responsibilities Call people using a given directory to schedule meetings with our specialists Answer incoming calls from prospective clients Use scripts provided by the department Ask pertinent questions to understand the clients needs Persuade the client by demonstrating how our services can meet their...
needs Record the customer's personal information accurately in a computer system Deal with complaints or doubts to safeguard the company's reputation Keep records of calls and useful informationRequirement Proven experience in Customer Service Working knowledge of relevant computer programs and telephone systems Excellent communication and presentation skills Skilled in negotiation and dealing with complaints Persistent and results-driven Patient and able to handle customer rejection High School Diploma Proficient in English
Evans Family Consulting