Customer Service Representative

***$1000.00 Sign On Bonus***

Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism.

Together with our strategic partners in every industry, we contribute tomorrow's solutions to pioneer industrial sustainability. We are your business partner for sustainable change!

Opportunity!

We have a current opportunity for Customer Service Representative at our Menomonee Falls, WI location.

Positions Overview

The CSR will be involved in daily interactions with our customers, responding efficiently and effectively to answer inquiries and solve any issues that may arise.

What You'll Do:

• Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status and other inquiries.
• Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s, initiating customer complaint forms, processing billing corrections, researching and resolving freight claims shipping errors.
• Receive and enter orders accurately and in a timely manner and send out order acknowledgements.
• Maintain order status and inform customers or TSRs if any issues arise.
• Ensure paperwork pertinent to each order is contained in appropriate folders.
• Prepare international freight documents.
• Work with a verity of freight forwarders to ensure timely deliveries.

What You'll Bring:

• Associates degree preferred
• 2-3 years of previous customer service experience
• Previous experience in a manufacturing setting preferred
• Must be able to multi-task and communicate effectively
• Able to work in a fast-paced team-oriented environment
• Must have experience with computers and Microsoft Office products
• Previous experience with shipping international orders desired.